Senior Digital Workplace Services Professional

Position Overview

We’re looking for a Senior Digital Workplace Services Specialist to deliver an exceptional workplace technology experience for employees, executives, and business partners. As a highly visible face of IT, you’ll provide hands-on technical support across devices, workplace technology, meeting spaces, and collaboration tools. You’ll combine strong technical expertise with a customer-first, hospitality-driven approach—helping people stay productive, connected, and confident in the technology they use every day.

This role is ideal for someone who thrives in a fast-paced, collaborative environment, enjoys solving complex problems, and knows how to deliver calm, responsive, high-touch support when it matters most.

Location: San Francisco, CA 94105 | Hybrid

Responsibilities

• Provide on-site technical support for laptops, desktops, mobile devices, software, and workplace technologies across Windows and macOS environments

• Deliver high-touch, “white glove” support to executives and senior stakeholders with professionalism, urgency, discretion, and empathy

• Create an exceptional walk-up support experience, providing approachable, customer-focused technology assistance

• Support meeting rooms, conferencing systems, collaboration tools, and executive or business-critical meetings

• Troubleshoot and resolve technical issues quickly while maintaining high service standards and minimizing disruption

• Manage device lifecycle activities, including provisioning, deployment, shipping, receiving, inventory, and asset tracking

• Partner with global IT, infrastructure, network, and collaboration teams on technology rollouts, office upgrades, and continuous improvement initiatives

• Lead technology support and on-site coordination for special events, executive meetings, conferences, offsites, and other high-profile business activities

• Maintain accurate documentation, asset records, and service requests while meeting established SLA expectations

• Build trusted relationships across a diverse employee community and deliver an inclusive, welcoming technology experience

Minimum Qualifications

• 5+ years of experience providing IT or end-user technology support in a fast-paced, complex environment

• Strong hands-on troubleshooting experience with Windows 10/11, macOS, hardware, software, and mobile devices

• Experience supporting Microsoft 365, collaboration platforms, and workplace technologies

• Experience with device provisioning, deployment, and lifecycle management

• Strong customer service, communication, hospitality, and interpersonal skills

• Ability to prioritize multiple requests, work independently, and remain calm and solutions-focused in urgent or high-pressure situations

• Ability to work on-site in San Francisco, with occasional U.S. travel as required

Preferred Qualifications

• Experience with device management and deployment tools such as Microsoft Autopilot and JAMF

• Familiarity with identity and access technologies such as Active Directory

• Experience with IT service management platforms such as ServiceNow or Wolken

• Experience providing executive/VIP technology support

• Experience supporting meeting rooms, conferencing technology, office infrastructure, or network/data center upgrades

• Experience coordinating technology support for large-scale events, executive meetings, conferences, or business-critical initiatives

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!