Senior Desktop Engineer

About Ropes & Gray

Ropes & Gray is a preeminent global law firm. The firm has been ranked in the top three on The American Lawyer's prestigious A-List for eight consecutive years and #1 on Law.com's UK A-List twice in the past three years—rankings that honor the "best of the best" law firms.

 

The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, New York, Paris, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.

 

The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.

 

Ropes & Gray is an equal opportunity employer.

Overview

This position is a senior level desktop engineer position within the IT department, responsible for the design, maintenance, and management of the firm's desktop systems and remote access farm.  Responsibilities include the design and maintenance of desktop management systems, the design and maintenance of our remote access farm, the design and maintenance of application distribution systems and methodologies, the specification and testing of workstation equipment, the development of workstation/laptop client processes and procedures, and the management of application upgrades and installations.

Responsibilities

ESSENTIAL FUNCTIONS:

• Participate in the design, installation, and management of the desktop management systems.
• Participate in the design, installation, and management of the firm's remote access systems.
• Configure, test, and distribute new or upgraded applications and operating systems.
• Configure, test, and recommend new hardware platforms for workstations, laptops, and any necessary peripherals.
• Optimize performance of desktop and laptop computing experience for end users.
• Support and train department staff.
• Evaluate emerging technologies and recommend purchase, development, or enhancement of relevant hardware and software.
• Develop and document best practices, processes, and procedures related to all aspects of desktop support, software distribution, and desktop management.
• Work with other teams to support projects and initiatives.
• Assures knowledge transfer for new systems.
• Participate in the development and maintenance of the firm's disaster recovery plan.

OTHER RESPONSIBILITIES:     

 

• Performs other work-related duties as assigned.

Qualifications

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:     

 

• Bachelor's degree or equivalent experience
• 7-10 years experience in enterprise desktop and network field
• Strong understanding of and experience with Microsoft operating systems
• Strong understanding of and experience with Citrix Presentation server / XenApp Technology. Including XenDesktop, Netscaler, EdgeSite, Application Profiler, Web Gateway, and core Terminal Services technology.

• Strong understanding of, and hands-on experience with, Azure cloud services and Intune management required.

• Strong understanding of and deep experience in packaging applications
• Knowledge and deep understanding of SCCM, Altiris, and/or other enterprise software distribution/management systems
• Strong understanding and experience with scripting, including PowerShell and VB
• Preferred certifications, not required:  MCSE
• Experience with Active Directory and GPOs/GPPs
• Strong scripting and application packaging skills
• Law firm or professional services experience preferred
• Strong verbal and interpersonal skills
• Strong analytical and problem solving skills
• Strong customer service skills
• Strong leadership skills
• Strong project management skills

 

 

ESSENTIAL CAPABILITIES:

 

• Must demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs.
• Ability to influence at all levels of the organization.
• Must be a self-starter who understands the details within a much larger content.
• Ability to work effectively in a culturally and educationally diverse environment.
• Ability to work in a teamwork/collaborative style and environment.
• Must be creative and flexible in order to respond quickly and positivel