Senior Data Center Technician

Oracle   Are you passionate about being hands-on working on the forefront of new  technologies? Come and join us!   At Oracle, we have a dedicated group of technicians that are critical to delivering core  infrastructure & foundational technologies within a fast-paced, global, 24/7/365  environment.   As a skilled technician working on a wide range of data center systems, you will make  things happen in delivering solutions to some of Oracle’s most important and valued  customers. You understand all aspects of the equipment you support, and you keep  learning to drive performance improvement of the hardware. You know how to act  when appropriate and advance when required. You can take direction when it is given,  paying attention to all details involved. Expected to improve current processes and  introduce automation with aim towards simplification.    Daily Job Duties:

• Prioritize work for the team, provide mentorship, and technical direction for site technicians.
• Provide technical guidance to vendors and foster vendor relationships.
• Lead Hardware installation and decommission of enterprise servers and cabling infrastructure.
• Provide and teach advanced fix and repair techniques of data center hardware and networking infrastructure within Service Level Agreements (SLA).
• Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.
• Landing racks, cabling, power up and handoff of servers to internal provisioning teams.
• Handle daily work through internal tooling systems such as JIRA ticketing and Confluence.
• Documentation of activities and strict alignment to SOP’s 
• Review, action incoming and open tickets, prioritize work based on ticket severity.
• Inventory process: Receive, track, and ship data center equipment as needed.
• Install, label, and fix fiber/copper/telecom cables as well as patch panel systems.
• Understand, interpret, and alignment to local site requirements. 
• Be punctual in arriving for shifts on time and provide proper handover reports after shift to the next team member(s).
• Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
• Works independently, evaluating issues and taking appropriate actions to resolve on open issues while understanding when to advance appropriately. 
• Complete small projects on your own and work with your manager in planning and completing larger local projects.
• Works with external groups as needed to support and resolve issues impacting DC operations. 

Requirements:

• 3-5 years working in an IT environment.
• Knowledge of server/storage/network hardware systems and components.
• Excellent time management skills.
• Detail-oriented with excellent organizational skills.
• Be a good team player.
• Strong interest in learning new DC concepts and technology.
• Dependable and trustworthy.
• Must be able to lift up to 50 lbs. 
• Strong verbal and written communication skills.
• Shift schedule that rotates (4 days one week, 3 days following week, 12-hour shifts). Includes weekends and holidays.
• Experience assisting on-call technicians and ability to respond to critical events as needed.
• IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.)
• Experience taking on-call shifts and ability to respond to critical events as needed.

Preferred Qualifications

• 2-year or 4-year degree or relevant work experience
• 4+ years of enterprise data center experience
• Linux administration knowledge or other command line interface knowledge/experience
• 2 year+ experience in Structured Cabling Copper/Fiber and testing of cables.
• 2 year+ experience in Cooling and Electrical systems concepts inside the data center.
• Experience in repairing and working on enterprise server hardware.

Employment for all candidates is contingent upon pass a background check.   Does this sound like you? If so, we hope to meet you!    Life at Oracle and Equal Opportunity   An Oracle career can span industries, roles, countries, and cultures, giving you the  opportunity to flourish in new roles and innovate, while blending work life in. Oracle has  thrived through 40+ years of change by innovating and operating with integrity while  delivering for the top companies in almost every industry.   To nurture the talent that makes this happen, we are committed to an inclusive culture  th