Senior Equipment Operations Specialist

Best People + Right Culture. These are the driving forces behind JE Dunn’s success.

By hiring inspired people, giving them interesting and challenging work, enabling them with innovative tools, and letting them share in the company’s rewards, we’ve found a sustainable way to grow in our industry for the last 100+ years.

Our diverse teams around the country strive to enrich lives through inspired people and places everyday, and we need inspired people like you to join us in our pursuit of building perfection.

Role Summary

The Senior Equipment Operations Specialist will manage key aspects and provide day to day support for equipment rental operations to achieve the overall strategy of the Blue Hat Crane & Equipment Rental Organization.  This position will be responsible for oversight of customer interactions relating to scheduling, equipment fleet management and accurate and timely billings. This position will manage data for the accurate location, cost and revenue of Blue Hat equipment and service offering. All activities will be performed in support of the strategy, vision and values of JE Dunn.

• Autonomy & Decision-Making:  Makes decisions on non-routine matters, provides recommendations to supervisor, and refers all exceptions to supervisor.
• Career Path: Equipment Operations Manager

Key Role Responsibilities - Core

EQUIPMENT OPERATIONS SPECIALIST FAMILY – CORE

• Possesses a general understanding of all aspects of the equipment rental business as it applies to the Blue Hat strategy and utilizes key operational metrics for day-to-day decision making and recommendations to leadership.
• Partners effectively with clients to provide guidance and solutions to their equipment needs and prepares equipment and material bid packages as needed.
• Applies Blue Hat operational processes to perform ongoing duties and transactions in purchasing, fleet and inventory management, scheduling, billing, and customer relations.
• Maintains ongoing knowledge of the quantity and location of the Blue Hat equipment fleet in order to make scheduling, service and repair recommendations.
• Possesses and utilizes knowledge of the equipment fleet for fulfilling customer rental and service requests.
• Utilizes key operational reports to inform and advise leadership on business trends and opportunities.
• Investigates and pursues new revenue opportunities relating to equipment, service, and inventory products.
• Analyzes and resolves equipment, inventory, service, and billing discrepancies for internal operations and customers.
• Acts as subject matter expert and national resource in selected lines of equipment and material for Blue Hat operations.
• Leads training topics and serves as a resource for Blue Hat operations including one-on-one training, large discussion groups, and other appropriate meetings.
• Identifies and participates in continuous improvement initiatives for Blue Hat operations.
• Actively participates in the continuous improvement plan by identifying opportunities in the current process, suggesting solutions, and leading improvements.
• Participates in regularly scheduled safety meetings.

Key Role Responsibilities - Additional Core

SENIOR EQUPMENT OPERATIONS SPECIALIST

In addition, this position will be responsible for the following:

• Identifies and pursues new opportunities for the Blue Hat rental fleet in order to meet or exceed monthly revenue goals.
• Utilizes financial performance metrics in order to make recommendations to local Blue Hat management/leadership.
• Manages a Blue Hat branch, business unit or key operation processes and may manage other Blue Hat employees.
• Identifies process improvements of day-to-day operations and recommends appropriate actions to Blue Hat lea