(Senior) Customer Data Analyst

We’re looking for an experienced Data Analyst to join our Customer Success Operations team. You will be involved in all aspects of data analytics, including mining, generation and visualisation, and will collaborate with our internal teams to manage this. Additionally, you should be committed to transforming data into readable, goal-driven reports for continued innovation and growth.

This is a full-time position working from our London office or remotely in the surrounding areas (within a commutable distance to the office).

Some of the things you’ll work on:

Data & Analysis Design

• Apply tools and techniques for data analysis and data visualisation (including the use of business information tools).
• Manage, clean, abstract and aggregate data as well as commission and decommission of data sets.
• Partner with internal teams to gather requirements, develop reports and statistical analysis of data, and provide status updates.
• Identify, collect and migrate data to and from a range of systems. Provide quality assurance of imported data, and work with internal stakeholders to ensure this.
• Evaluate changes and updates to source production systems.

Upkeep & Support

• Manage data, including creation, updates, and deletion.
• Support the data warehouse to identify and revise reporting requirements.
• Troubleshoot the reporting database environment and reports.
• Train end-users on reports and dashboards.
• Provide technical expertise in data storage structures, data mining, and data cleansing.

We’re excited if you have:

• 4+ years of data analysis and reporting experience or in a related field.
• Solid experience with SQL, Python and data coming from APIs.
• Strong communication skills to present findings and provide recommendations.
• High-level experience in methodologies and processes for managing large-scale databases.
• Strong analytical skills.
• Ability to take initiative and ownership to increase quality of work and successful outcomes.
• Willingness to jump in and learn as you go in a fast-paced environment.
• Project management, business analysis, and problem-solving with a data mindset.
• Experience in customer success, or equivalent understanding of key customer success principles in a SaaS company.
• Solid experience with SQL - focused on analytical functions.

Nice to have:

• Bachelor’s degree in mathematics, computer science, economics, statistics, or related field.
• Experience in customer, sales or business ops.

Why you’ll love it here:

• Flexible working hours and home office
• Internal shares program (EDPP)
• Budget for job relevant training
• Free company health coaching
• Regular team events (also remote) and a yearly team trip
• Modern and stylish office in the heart of London
• Sustainable merch for all employees
• Adverity Social Responsibility Days (+2 days paid off)
• Pension Scheme
• 25 days annual leave (excluding UK public holiday)
• Private health insurance
• Cycle to Work Scheme
• An exciting ride in one of the coolest tech scaleups

Are you ready to apply?

Do you see yourself in this job? Apply now if you are ready to revolutionize the way businesses work with marketing data.

We look forward to meeting you!