Senior Accounting Manager

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

We are looking for a Senior Accounting Manager to help build and scale the accounting function to support the increased growth of the business. Reporting to the Controller, this role will be responsible for managing all aspects of GL accounting and ensuring compliance with US GAAP. To succeed in the role, the ideal candidate should be comfortable operating in a fast-paced, high-growth environment, work well with a cross-functional and dynamic team, and have a great attitude.

What will you do?

• Lead the execution of the month-end close process, ensuring the completeness and accuracy of journal entries, account reconciliations, flux analysis, and financial reporting in a timely manner

• Provide oversight and review of core accounting operations including technical accounting, equity, international accounting, accounts payable, and procurement

• Manage, develop, and coach a strong team, promoting a culture of collaboration and continuous learning.

• Optimize existing systems and help design planned integrations to scale operations and accelerate our month-end close timeline

• Own our annual financial statement audit with a Big 4 firm. Serve as a key liaison with auditors and external consultants, and manage the drafting of the annual financial statements

• Perform technical accounting research and prepare/review technical memorandums that document issues and conclusions in a clear, logical and comprehensive manner. 

• Help to build and maintain a comprehensive policy and procedures manual for all accounting and financial reporting functions

• Establish strong relationships with cross-functional peers, becoming a change agent for implementing new insights and process improvements with an eye towards internal controls

What are we looking for?

• CPA with 7+ years of progressive accounting experience, including 3+ years in a management role. Public accounting experience is highly preferred

• In-depth knowledge of US GAAP and financial statement preparation, with SaaS accounting and industry knowledge a plus

• Proficiency in evaluating, implementing, and optimizing the accounting tech stack. NetSuite experience required, with Airbase, Carta, FloQast, and/or CapIQ experience a plus

• Excellent communication skills and ability to partner effectively across functions and levels throughout the company

• Strong attention to detail and accuracy, coupled with big-picture strategic understanding

• Last but not least, you’re enthusiastic about building great teams and have a great attitude!

This is a hybrid role, expected to be in our San Francisco office on Tuesdays and Thursdays.

Individual compensation packages are based on factors unique to each can