Scores Client Services – Manager Business Development & Client Support

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“If you’re looking for your next opportunity to make a meaningful business impact, bring your client engagement, solution consulting, business development, and presentation skills and expertise to FICO’s Scores business.   FICO’s Scores unit is home to the world’s #1 credit bureau score – the FICO® Score – which powers over 10 billion decisions each year, is relied upon by 70,000+ businesses, and is used by rating agencies and secondary market to improve risk assessment and transparency.  All of which is a key component of how US consumers measure their credit health.” – Scores Client Services, Vice President

What You’ll Contribute

• Serve as a subject matter expert to our Core Consumer Lending clients (credit unions, regional banks, community banks and finance companies with the mid-tier lending market) in the United States and provide education about FICO® Scores to lenders and industry stakeholders. 

• Manage a large number of clients and projects of mid-sized scope involving significant client interaction.

• Cultivate and maintain effective working and trusted advisor relationships with a variety of client stakeholders, including C-Level marketing and risk executives, operational management, strategic project managers, senior staff members, data scientists, and operations analysts.

• Present and facilitate discussions about FICO® Score products in a variety of settings, including client meetings, virtual conferences/webinars, and external in-person events.

• Meet with clients, provide timely responses to questions, and proactively ask questions to understand needs, requests, and desired outcomes.

• Provide functional and technical answers to clients around FICO® Score products.

• Assist in contract negotiations to ensure client needs are met and products are appropriately priced.

• Communicate relevant information effectively to diverse audiences and translate subject matter terminology into business terms and recommend alternatives to target clients’ senior management and project/product managers.

• Regularly study FICO® Score product information and relevant market/industry information, maintain and review frequently asked questions, and rehearse presentations to ensure always ready to present high-quality trainings.

• Successfully resolve client support issues, leveraging internal tools and processes as the first step of handling a client issue and formulating new approaches as needed to achieve positive outcomes for FICO and the client.

• Travel as required, with approximately up to 15- 20% of time spent outside the office in on-site presentations, conferences, and client meetings.  May be required to work outside of normal business hours and travel on weekends.

What We’re Seeking

• Bachelor's degree or requisite experience required; MBA or advanced degree strongly preferred.

• Multiple years of substantial, relevant industry experience and consumer retail lending and risk management in the areas of auto, bankcard, or unsecured lending and financial services domain knowledge required. FICO product knowledge is a plus.

• Preference for direct experience working in two or more of the following roles: portfolio risk management, retail lending, strategy consulting, client sales support and solution development, relationship management, analytic delivery, project management, or program development.

• Preference for candidates who’ve worked within the following organizations: regional banks, credit unions, community banks, or personal loan lending organizations.

• Excellent presentation skills, with demonstrated ability to articulate clearly (ability to speak clearly and concisely), to use engaging body language (use of vocal tone, facial expression, body language, and timing to communicate points), and to assess audience (successful evaluation of audience regularly and ability to adapt content to audience receptiveness and characteristics).

• Ability to memorize specific, detailed information as well as develop a deep knowledge base and integrate this information and knowledge into presentations and client discussions to address complex issues and questions.

• Ability to effectively listen to clients and understand their business needs and challenges.

• Excellent customer service, organizational and follow-up skills, successfully managing to an action plan.

• Demonstrated history of delivering high-qu