Scores Client Services - Sr. Manager (Business Development - FICO Scores)

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"If you’re looking for your next opportunity to make a meaningful business impact, bring your client engagement, solution consulting, and business development/sales skills and expertise to FICO’s Scores business. FICO’s Scores unit is home to the worlds #1 credit bureau score – the FICO® Score – which powers over 10 billion decisions each year, is relied upon by 70,000+ businesses, is used by rating agencies and secondary market to improve risk assessment and transparency and is a key component of how US consumers measure their credit health." - Scores Client Services - Vice President

What You'll Contribute

• Identify new potential customers/clients, present proposals, negotiate terms, and drive deals to closure, collaborating with FICO Scores legal, product management, and finance teams.

• Support prospect pipeline, track status, provide status updates on regular basis to internal management.

• Resolve client/solution contractual issues and blocks to sales process.

• Cultivate and maintain effective working and trusted advisor relationships with a variety of client stakeholders, including C-Level marketing and risk executives, operational management, strategic project managers, senior staff members, and operations analysts.

• Manage client projects of mid-sized scope involving significant client interaction.

• Meet with clients, provide timely responses to questions, and proactively ask questions to understand needs, requests and desired outcomes.

• Provide functional and technical advice to clients.

• Communicate relevant information effectively to diverse audiences and translate subject matter terminology into business terms and recommend alternatives to target clients’ senior management and project/product managers.

• Lead discussions about FICO® Score products in a variety of settings, including client sessions, and internal meetings.

• Successfully resolve client support issues, leveraging internal tools and processes as the first step of handling a client issue and formulating new approaches as needed to achieve positive outcomes for FICO and the client.

• Make recommendations for improving efficiency, effectiveness and results.

• Travel as required, with up to 40% of time spent outside of the office for client meetings and events as we need to know our customers and their aspirations intimately to truly make a difference. May be required to work outside of normal business hours and travel on weekends.

• Manage sales to quarterly and annual targets.

What We're Seeking

• Consultative selling expertise, coupled with the ability to structure and sell complex software solutions to clients in financial services/banking.

• Track record of growing sales, new customer acquisition, sourcing clients and driving end-to-end deals.

• Relentless focus on execution with a track record of driving to deliver against targets.

• Strong domain knowledge in banking and the broader financial services aspects of other industries including client business problems involving credit risk management. FICO product knowledge is a plus.

• Ability to effectively listen to clients and understand their business needs and challenges.

• Excellent customer service, organizational and follow-up skills, successfully manage to an action plan.

• Consistently a top performer, evidenced by regular over achievement of internal targets around customer satisfaction and responsiveness.

• Attention to detail with sound reasoning and problem-solving skills and logical thinking while also having the ability to see the big picture.

• Proven experience with juggling multiple tasks/projects simultaneously; working proactively, prioritizing effectively, meeting deadlines and working with minimum supervision.

• Demonstrated self-starter with an ability to maintain composure, project a positive and professional image, and work well under pressure.

• Ability to effectively collaborate within a cross-functional team environment, reaches out rather than waits for invitation to participate, regularly brings ideas for process improvement and contributes to team success.

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in