SAP - Operations Program Specialist

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

Purpose and Objective of Job:

The Operations Specialist is responsible for the end-to-end operations and logistics required to run academy programs effectively. This is done in close alignment with the respective faculty teams as well as the rest of the academy operations team.

 

Position Responsibilities:

• Take charge and execute all operational support for assigned Academy program.
• Analyze existing processes, define improvements, develop new processes and champion usage.
• Manage expectations, timelines, stakeholders, communication, and risks for effective decision-making and project/program
• Drive accountability for smooth end-to-end process execution during all phases of the Academy experience. 
• Establish yourself as a trusted advisor to the Academy staff, Associates and External Vendors, understanding core requirements to achieve a world class Academy experience.

• Identify, define, and execute projects designed to address and improve operational bottlenecks, gaps, or deficiencies.
• Enhance and contribute to the associates’ Academy experience and key Academy wide events such as CSR, Executive visits, Capstones, Graduations

• Enable Faculty to leverage, adopt, and adhere to defined Service Level Agreements and tools such as Airtable, Mural, and Canvas.

• Actively contribute to the one team spirit. Share successes, learnings, and best practices beyond internal borders or silos.

Candidate must possess the following skills and competencies:

• An excellent communicator with strong empathy and the ability to motivate and influence individuals
• Embodies SAP Passions
• Presentation skills: Effective in formal and informal presentation settings;
• Detailed oriented and thorough when executing tasks
• Proficient in MS Office and quick in adopting new tools and technologies
• Global cultural awareness and respect
• Values Diversity; fosters a climate of inclusion within the team and when engaging with program associates.
• Team orientation: build strong relationships at every level of the organization and act as a strong motivator within the team to deliver high quality work
• Effective problem-solving skills to deliver projects on scope, on time and on quality
• Ability to operate effectively in a complex matrix environment both virtually as well as in-person.
• Receptive to feedback and continuous improvement to achieve team goals.
• Proactive and a self-starter; passionate for innovation
• Strong interpersonal skills

Experience Requirements

• 5 years of professional working experience preferably in a project management capacity
• Experience working within operations related fields is an advantage
• English: Fluent (Able to fluently understand and communicate verbally and in writing)

• University degree and/or Professional Training & Certification

 

 

 

We build breakthroughs together

 

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately be