SAP Business Technology Platform Onboarding Advisor

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

Purspose and Objectives

The SAP Business Technology Platform (BTP) is at the center of SAP’s strategy and we’re looking to bolster our team with passionate people knowledgeable in BTP with focus on Data to Value to expand our coverage both geographically and in scope. We offer a hyper collaborative team that is focused on helping our customers get started with their BTP solutions. 
 
This agile team of experienced BTP professionals approach things with an entrepreneurial mindset and adopts a global shared services model focused on creating and delivering consistent customer onboarding experience and enablement.  This includes BTP asset development, 1:many session development and delivery, 1:1 customer interactions, and cross LoB alignment to ensure we’re evangelizing & reinforcing the ‘BTP everywhere’ message across all solution areas throughout other applications’ customer onboarding journeys.

Key Responsibilities

Customer Deliverables

• Drive & collaborate on the development of customer facing assets and best practices in alignment with other stakeholders inside and outside the direct team.
• Develop and drive 1:many customer engagements focused on successful onboarding and activation of targeted customer segments.
• Onboard and orient customers to SAP BTP focusing on how to get started with the al pillars of SAP BTP with a strong focus on how BTP is used across the other SAP applications.  Address challenges and questions to break through barriers inhibiting onboarding and adoption.
• Build internal network of colleagues and customer-facing personnel to support your BTP focus area.
• Success will be measured by overall customer reach, engagement in onboarding activities and collaboration with other Customer Success groups for ongoing consumption planning and relationship management.

Required Skills

• Experience working with external clients with ownership of account management, preferably as CSP/CSM, Consultant, or Presales, either within SAP BTP or other Platform-as-a-Service offerings.
• Functional knowledge of the SAP BTP portfolio with a strong focus on how BTP aids in successful implementation of cross-applications, both SAP and non-SAP. Knowledge of SAP Cloud Identity Services is a plus.
• Understanding of use cases and value proposition of SAP for the LoBs, particularly experience with SAP S/4HANA.
• Ability to identify and articulate critical differences between SaaS and PaaS offerings and the need for differentiated engagement approaches between the two in customer onboarding approaches.
• Understanding of Suite Qualities workstreams such as seamless user experience, consistent security & identity management, one workflow inbox, aligned domain models and integration content, with associated opportunities, and priorities.
• Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion.
• Understanding of onboarding lifecycle, from a strategic and tactical perspective.
• Knowledge of SAP internal processes around customer management.
• Understanding of internal tools to support customer including CIC, CRT, CRM to navigate commercials, customer entitlements, provisioning status, custom