Sales Manager

Job DetailsJob Location: WDI - Durham, NC 27705Position Type: Full TimeSalary Range: $75,000.00 Base+Commission/monthJoin Our Team as a Sales Manager!

At the Washington Duke Inn & Golf Club, JB Duke Hotel & The Lodge at Duke Medical Center, we believe innovation is driven by an engaged culture of people, ideas, and exceptional service. The Sales Manager plays a vital role in generating new business, building lasting client relationships, and driving revenue growth across our collection of award-winning properties.

If you are a driven hospitality sales professional who thrives on building relationships, achieving results, and creating exceptional client experiences — we’d love to meet you.

This is an on-site, in-office position based in Durham, North Carolina.

Why You’ll Love Working Here (Benefits)

Competitive salary with opportunities for growth


Health, Dental, Vision, and Life Insurance


Supplemental coverage options (Short-Term Disability, Long-Term Disability, Critical Illness & Accident)


Generous Paid Time Off (PTO) and 8 Paid Holidays annually


401(k) with employer match (eligible after 6 months of employment)


Complimentary employee meals & free on-site parking


Family & Friends room and dining discounts


Employee Assistance Program (EAP)


Supportive, collaborative, and high-performing team environment

Role Summary

The Sales Manager is responsible for strategic prospecting, client relationship management, and revenue generation. This role represents our properties in the marketplace, develops new business opportunities, and ensures exceptional service throughout the sales and event planning process.

Key Responsibilities

Business Development & Revenue Growth

Identify, solicit, and secure new business opportunities through strategic outreach and relationship building


Consistently meet or exceed revenue and sales activity goals


Develop and execute sales plans and deployment strategies


Maintain awareness of market trends and competitive activity

Client & Event Management

Respond promptly to inquiries, proposals, and lead referrals


Collaborate with catering and operations teams to support meeting and event logistics


Ensure seamless communication with clients from initial contact through post-event follow-up


Build long-term relationships to encourage repeat and referral business

Operational Excellence

Maintain accurate client files, contracts, and account records


Develop thorough knowledge of sales policies, procedures, and service offerings


Partner effectively with all hotel departments to ensure smooth execution of business


Assist with promotions, sales initiatives, and marketing campaigns (sales blitzes, special programs, etc.)

Reporting & Collaboration

Provide timely reports and updates as requested by the Director of Sales & Marketing and Director of Group Sales


Support departmental initiatives and contribute to overall team performance

Qualifications

Minimum of 2 years of sales experience required; previous hotel sales experience strongly preferred


Degree, certification, or formal training in hospitality, business, or a related field preferred


Excellent communication, presentation, and customer service skills


Proficiency in Microsoft Office; experience with Salesforce or other CRM platforms strongly preferred


Strong attention to detail with the ability to manage multiple priorities and meet deadlines


Ability to prospect, negotiate, and close new business


Strong relationship-building and networking skills


Ability to take initiative, work independently, and achieve program and revenue goals


Effective written and verbal English communication skills


Professional presence with strong organizational and follow-through skills


Ability to lift up to 15 pounds