Sales Associate/Customer Service Representative

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (“RF”) components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards (“PCBs”). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Scope:

• The primary job objective is to work with Sales and Program Managers and with internal Engineering, Quality and Manufacturing Customers and assigned External Customers to: coordinate, manage, mediate, and negotiate any item or activity such as price, delivery, quality, and responsiveness that directly affects the customer’s decision to continue to do business with TTM Technologies. 

Duties and Responsibilities:

• Works with blueprints, purchase orders, quotes to provide pricing, enters new orders or changes existing ones.

• Develop and maintain positive relationships with key customer contacts.

• Interact with manufacturing and supervisory personnel to communicate information back to the customer. Written and oral communication skills are used on a daily basis to facilitate customer or Company concerns, instructions or requests.

• Enter, follow and manage quotations. Respond to RFQ’s (Request for Quotation)

• Enter, follow and manage customer orders

• Troubleshoot and resolve issues with a sense of urgency.

• Deal directly with TTM Production Control to obtain accurate and timely information.

• Navigate and utilize TTM’s Oracle business system

• Navigate and utilize TTM’s ROQ quoting system.

• Facilitates and attends meetings.

• Manage at least one (1) customer account with responsibilities including:

• Manages customer product through the plant. Provides leadership, direction and communication for the customer ensuring product information and execution from Purchasing, Quality, Manufacturing and Engineering for timely completion projects.

• Investigates/researches product history and recommends strategies for negotiating and securing purchase agreements from customers and suppliers.

• Review Customer RFQs and prepares pricing analysis and proposals for processing.

• Recommend pricing and delivery strategies for Customer Quote responses.

• Process customer orders to Order Entry.

• Process customer change orders to Planning and Order Entry.

• Provide leadership in resolving problems affecting performance on customer scorecards, increasing customer satisfaction.

• Assist Company Controller as needed with Accounts Receivable collection activities.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Essential Knowledge and Skills:

• Ability to operate basic Microsoft office applications: Word, Excel, and PowerPoint. Travel, prioritize and organize work to follow up on sales opportunities. Give and receive information accurately and provide updates to management regarding the market environment. Maintain a positive and helpful attitude.

• Skill in working with Production, Quote Technicians, Engineering, Quality and Materials to satisfy customer requirements.  Skill in representing the company to the customer and the customer to the company.

• Work with little supervision and be able to set own priorities for job functions.

• Ability to communicate effectively by telephone and in group meetings and discussions. Ability to give and receive information accurately.

• Ability to follow directions and procedures accurately; to organize facts and figures; apply basic arithmetic including addition, subtraction, multiplication, division, and averages.

• Attend and/or conduct meetings, explain and/or present information.

• Regular onsite attendance is an essential function for this position.

• Due