Sales and Customer Support Representative

At ChemTreat, we understand and respect the awe-inspiring power of water to impact industries, and to sustain and enhance lives. Our 2,000 associates across North and South America maximize this power for our customers—from power producers to food and beverage companies to the automotive industry. 

When you join the nation's largest and fastest growing specialty chemical company dedicated solely to industrial water treatment, you’ll work side-by-side with those customers, helping them save millions of dollars and grow their businesses, all while protecting people and the environment. Our “whatever-it-takes” mindset allows us to turn our 50 years of experience and innovative thinking into meaningful outcomes for our customers—and rewarding careers for our people. 

Job Description 

​​ ​Fulfill internal and external customer needs as a Sales and Customer Support Representative through a high volume of complex phone calls (averaging 25 - 40 calls a day), while also handling electronic requests (averaging 10 - 20 e-mail tasks weekly). ​ 

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​The Sales and Customer Support Representative provides unscripted, customized professional service with the expectation that the Representative has sole ownership over the resolution within a 24-hour window.  

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​Schedule alternates between 8:00 AM EST - 4:30 PM EST, 8:30 AM EST -5:00 PM EST, and possible occasional coverage of the 9:30 AM EST - 6:00 PM EST shift depending on business needs Monday through Friday.​ 

Essential Functions & Responsibilities 

• ​​​​​Support the sales force to resolve complex situations   

• ​​Problem solves delivery issues, probe and fact find for key elements, and track orders to delivery  

• ​​Process phone orders (40 - 50 orders daily) and electronic orders (10 - 15 orders weekly)  

• ​​Responsible for all account maintenance (inclusive, but not limited to account contact information, account tracking, pricing requests, etc.)  

• ​​Read and decipher notes in order entry  

• ​​Follow the escalation procedure for outstanding tasks  

• ​​Control the phone calls (direction, pace, tone)  

• ​​Diffuse irate callers  

• ​​Review customer Purchase Orders (PO) for order entry when necessary  

• ​​Accurately place text-based, customer PO, and e-mail chain orders  

• ​​Champion problem solving to improve errors made by team and self. Drive to root cause and implement sustainable countermeasures.  

• ​​High level of multitasking and prioritizing complex tasks  

• ​​Discern c