Sales Operations Data Entry Specialist

Company Description

IDIQ is an award-winning company looking for talented individuals to join the team. We are passionate about fostering your unique skills, supporting your career goals and creating an exceptional work environment while providing outstanding solutions that our members trust.

As one of the fastest growing companies in the United States with consecutive spots on the prestigious Inc. 5000 list, we provide award-winning services and a positive work environment. Our IdentityIQ® and MyScoreIQ® brands feature credit report and identity theft monitoring, and our Resident-Link® brand focuses on positive rent-payment reporting to the credit bureaus.   

We offer generous benefits such as paid vacation time, paid volunteer leave, health insurance, employer-match 401(K) contributions, continuing training opportunities and more. We also provide our staff with unending free coffee, relaxation rooms, game rooms and company events.

We value innovative thinking, excellent communication skills, on-your-feet problem-solving and a penchant for team collaboration. In this role, you are an integral part of our company’s success, helping create innovative solutions that serve our members’ needs.

If you are looking to join a growing company and work among talented peers, we encourage you to apply today!

Job Description

The Sales Operations Data Specialist is responsible for managing and entering data through a sales operations support caseload. They work closely with IDIQ sales verticals (departments) and the Business Customer Success team.  This position reports directly to the Sales Operations Manager or their assigned supervisor.   Key duties include, but are not limited to:

• Data Entry - Input and modify existing IDIQ data as assigned such as information impacting business partner sales commissions, contact information and other proprietary or sensitive information.
• Client Satisfaction – The direct clients of the sales operation data specialist are IDIQ sales verticals (departments) and the Business Customer Success team.  Key performance indicators for client satisfaction include case management response time and the accuracy of data entry.  
• Collaboration – This position will work closely with employees from IDIQ sales verticals, the Business Customer Success team and others within their department.
• Performs other job-related duties and responsibilities as may be assigned from time to time.

Qualifications

• 1+ years of experience in a customer type support role and/or data entry role.  
• Experience using CRM-type applications such as Zoho CRM.  
• Above average skills with MS Office applications including Word, Excel, Visio, Outlook, and PowerPoint.      

Preferred Skill and Experience

• Strong telephonic and electronic communication skills and etiquette.
• Willingness to learn, respond to coaching, and adapt to sales process
• Strong customer-focused mindset
• Established track record of reliability and good attendance.
• Demonstrated ability to quickly and proficiently understand and absorb new information.
• Strong communication and cross-functional skills with the ability to engage, listen, and collaborate with internal departments and external stakeholders
• Ability to multitask with a high volume of tasks
• High level of organization skills, attention to detail, and ability to prioritize and time-manage across multiple deadlines.
• Unwavering commitment to transparency, accountability, and driving results for yourself and your team members and stakeholders.
• Acts without being told what to do. Brings new ideas to the company.
• Exhibits passion and excitement over work. Has a can-do attitude.

Additional Information

Position Details: This is a full-time, hourly position (40 hours/week). 

Pay: The pay range for this position if the work is performed in California is a minimum of $18.00 to a maximum of $22.00 per hour based on a full-time schedule.  The actual compensation offer will carefully consider a wide range of factors including your skills, qualifications, experience, and location.  

Benefits and Perks: IDIQ makes available comprehensive benefits including 100% employee medical options, 50% dental and vision (for employee only, dependent coverage available). Other benefits offered include paid time off, life insurance, short-term disability, long-term disability, and a 401k program with employer match. We work in a casual dress attire environment. Enjoy friendly competition with ping-pong tournaments, pool games, and more.

AAP/EEO Statement: Identity Intelligence Group, LLC dba IDIQ does not tolerate discrimination or harassment of employees or applic