About the Role:

Grade Level (for internal use):

The Team: 

You will be part of a dynamic, forward-thinking team that drives transformation across the organization. Our team thrives in a results-driven culture of shared success, fostering a collaborative environment where diverse perspectives and expertise come together to create scalable, impactful solutions. We are committed to excellence, continuous learning, and staying ahead of global market trends to ensure sustained growth. 

Responsibilities and Impact:  

We are seeking a results-driven individual to join our team, focused on identifying, optimizing, and implementing improvements across end-to-end revenue processes. This role is designed for someone who excels at diagnosing workflow challenges and driving measurable improvements through collaboration, automation and execution. By designing and implementing scalable solutions, you will enhance operational efficiency, reduce manual intervention, and accelerate revenue realization. Your work will directly support the implementation of a streamlined revenue operations model.

Process Mapping and Documentation:  

• Partner with revenue, customer experience, technology and product teams to conduct an inventory and mapping of current end to end revenue workflows, including renewals and new sales.  

• Collaborate and facilitate to ensure process clarity, accountability, and clear hand-off criteria across all stakeholder groups 

Workflow Optimization:  

• Work with the  commercial, technology and product teams to analyze existing workflows, identify friction points, propose optimization areas and accelerate growth  

• Partner with the cross functional teams to review, assess and establish base and future state metrics / KPI’s to monitor workflow efficiency and ROI  

Cross-Functional Collaboration:  

• Oversee the end-to-end collaboration among stakeholders to enable seamless integration and optimization of workflows, with particular emphasis on automation and accelerating growth. 

• Facilitate and coordinate execution across revenue, account management, legal, finance, technology, and revenue operations teams to ensure processes are aligned and roles and hand-offs are clearly defined throughout the revenue renewal and new business lifecycle.  

Strategy and Execution:  

• Identify and prioritize process improvements and automation opportunities, translating business needs into actionable product requirements.  

• Support the technology team in delivering intuitive, low-/no-touch automation solutions that streamline critical steps. 

• Proactively identify roadblocks and develop strategies to overcome them, ensuring timely delivery of initiatives.  

Continuous Improvement:  

• Establish performance monitoring systems and incorporate user feedback for ongoing refinement.  

• Collaborate with the Education team to build go-to-market plans and training materials and provide ongoing support to ensure team proficiency and adoption of new workflows and tools.