Senior Manager, Revenue Operations

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

*Please note this role is based full time, on-site based at our Pleasanton, CA office 5 days/week

*Internal title: Senior Manager, Finance Operations

Job Description

The Senior Manager, Revenue Operations will be responsible for leading a global team of Revenue Operations (Billing and Cash Application) and Collections leaders, overseeing operational excellence and driving efficiency into the Contract to Cash life cycle for revenue.

Key Responsibilities

• Drive operational excellence through cross-functional collaboration with Sales, Program Management Teams, Sales Operations, and Customer Success
• Implement a metrics-driven management approach to daily operations.
• Manage a global Revenue Operations team, responsible for conducting daily operations of multiple revenue channels.
• Serve as the Business Owner of our ERP modules (SuiteBilling and ARM) in NetSuite as interfaces with upstream processes from Lead to Contract and Fulfillment.
• Partner with Deal Desk and Pricing Committee to escalate and drive decision on non-standard deals.
• Partner with Technical Accountant to assess revenue recognition impact and execute based on conclusion reached.
• Identify processes for automation.
• Drive quality into the organization through constant inspection, verification, and reconciliation.
• Support FP&A in the development of forecasting revenue and reporting. 
• Effectively lead change management across teams through documented governance
• Be a trusted advisor across the business.
• Oversee maintenance of key documentation including but not limited to Operations playbooks, policies, system requirements, process Flows, 
• Monitor industry trends and best practices to ensure our systems (e.g.NetSuite, salesforce.com) solutions are current with industry standard methodologies and new technology implementations

Skills and Experience

• Minimum of 3 years of experience leading a Revenue Operations Team, and overall 7+ years prior Revenue Operations in a high-volume environment (Billing, Collections and Revenue Recognition) or related field at a preferred SAAS company
• Industry knowledge of best practices
• Exceptional communication skills
• Results-oriented and demonstrated ability to identify root causes of problems, generate and evaluate creative solutions, implement fact-based resolutions optimally to drive productivity
• Ability to conduct sophisticated and creative analysis, yet translate those results to easily digestible messages and action-based insights
• Excellent presentation, communication and relationship building skills
• Highly organized with excellent attention to detail
• Capable of working in a fast-paced environment and prioritizing multiple work assignments simultaneously
• Experience with tools/systems such as Salesforce, NetSuite, Excel, Solution7 and FloQast (a plus)

Perks and Benefits

• Competitive compensation and generous stock options   
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    
• Work on the latest and coolest technologies – everything is home-grown and built ground-up   
• A dynamic work environment with a strong sense of community an