Renewal Manager

Description

accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. accessiBe is more than a workplace, it’s a passion. Each day you’re surrounded by people who share the same goal and values, who work endlessly to break down accessibility barriers. We care about all people, regardless of their ability. We hire people that are determined to succeed and who are not afraid of rapid change. Our core values showcase who we are and we strive to focus on excellency and sincerity. 

Gain a chance to be on the forefront of a growing team at accessiBe. The Success Team is hiring a Renewal Manager to join us on the journey to web accessibility. This role will handle multiple funnels of client retention all with the goal of reducing overall churn.

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Responsibilities:

• Regularly engage with Strategic Accounts to ensure a smooth renewal process.
• Manage outreach to Strategic Clients with overdue payments
• Reactive response out to clients that have self-identified as churn risk
• Solve escalated issues identified by our Partner Management team for accounts that could put them in risk for churn
• Work cross functionally with Direct Sales and Partner Sales teams to promote client retention
• Manage outreach and communication to key stakeholders at all levels of an organization from project managers to C-Suite and founders
• Be a purposeful and empathetic change agent, embracing relationship management in a way that brings a unique perspective on long term clients
• Strategic Initiatives: Lead Cross-Functional efforts to improve our customer retention process at scale
• Develop a strong understanding of our accessWidget, accessFlow, Services, and other product offerings

Requirements

• 1+ year experience in a retention or sales role
• Outstanding customer relationship management skills in a B2B environment
• Familiarity with digital and web accessibility is an advantage
• Self motivating with a passion for building and scaling
• Ability to understand long term business impacts of lost clients on ARR and balance necessary retention actions
• Experience with Salesforce, Salesloft, or Intercom is an advantage
• Troubleshooting and analytical skills

Advantages

In addition to extensive training and development plans, here are some of the other benefits we offer:

●  The salary band for this position ranges from $75,000-$85,000 Base ($100k-110k OTE)  and will be based on your experience and skill sets.

● Impressive Bonus/Commission scheme 

● Career Planning and Growth Opportunities 

● Opportunity to be a key employee of the world leader in online accessibility

Equal opportunities

At accessiBe, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. accessiBe is proud and committed to providing equal opportunity employment to all individuals regardless of disability, race, color, religion, sex, sexual orientation, citizenship, national origin, veteran status, pregnancy or any other characteristic protected by law. In addition, accessiBe will provide accommodation to individuals with disabilities or a special need.

Please don't hesitate to share your needs when applying so that we can provide the necessary accommodations for an accessible and inclusive recruitment process.

Perks

None

Qualities

None