Renewals Specialist I

<div class="content-intro"><p><strong>The Company </strong></p> <p><span data-olk-copy-source="MessageBody">Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes. </span></p> <p>Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you. </p></div><p><strong>The Role</strong></p> <p>The Renewals Specialist I owns the end‑to‑end renewal lifecycle, ensuring timely execution, pricing accuracy, and proactive contract and procurement planning across the customer base. This role partners closely with Customer Success, Sales, Legal, Finance, and customers to drive revenue retention, predictability, and long‑term customer continuity. The Renewals Specialist I plays a critical role in protecting recurring revenue by ensuring contracts are renewed on time, commercial terms are clearly understood, and renewal risk is identified and addressed well in advance.</p> <p><strong>What You'll Do</strong></p> <ul> <li>Own the renewal process from initiation through execution for assigned accounts.</li> <li>Initiate renewal cycles 120–180 days in advance, aligned to contract terms, procurement timelines, and customer requirements.</li> <li>Manage all renewal notifications, quotes, approvals, and Salesforce updates to ensure accuracy and visibility.</li> <li>Conduct annual renewal reviews in partnership with Customer Success, ensuring timelines, scope, and commercial terms are clearly understood.</li> <li>Track and manage all contract expiration dates and renewal milestones to prevent lapses.</li> <li>Analyze active and legacy contracts to identify required updates, pricing changes, or structural improvements.</li> <li>Create and manage new Master Service Agreements (MSAs), service schedules, and amendments as older agreements expire.</li> <li>Partner with Legal to ensure contract language