Rehoming Coordinator

About Us!

We are greyhound lovers who facilitate the commercial operation of our vibrant sport of greyhound racing. GRNSW is invested at every stage of the greyhound lifecycle from kennel to couch; breeding, racing to pet placement. GRNSW is committed to the long-term sustainability of the industry by caring for our People, Pups and Participants. Greyhound Racing NSW is the body corporate of our industry, charged with providing strategic direction, innovation and governance. GRNSW promotes the exciting racing aspect of the industry, as well as the equally important rehoming of our athletes.

Role Summary:

We are seeking a highly motivated Rehoming Coordinator to work in our Greyhounds As Pets team at the Londonderry adoption centre. The Rehoming Coordinator's collaborate closely with the Trainers and potential adopters to optimise the number of retired greyhounds re-homed via fostering or adoption across NSW and the USA in line with industry, regulatory, organisational and strategic objectives.

What's in it for you!

• A rewarding role where you can make a genuine difference helping rehome retired greyhounds.
• Access to our annual leave incentive - if you use your four weeks in the year, you get a fifth week free!
• Access to our employee wellbeing program
• You and your family have access to Sonder, our well-being provider with loads of resources at your fingertips
• Bi-yearly company-wide events
• Continual learning and development in your role, including a range of courses to expand skills
• Work with a passionate team which are driven to be excellent in all aspects of what we do

Responsibilities:

• Manage relationships of potential adopters and ensure an excellent level of customer service.
• Provide ongoing post-adoption support and guidance including behavioural and training support.
• Report on rehoming numbers in a timely manner.
• Contact applicants within the required service level timeframes and provide an excellent level of customer service.
• Facilitate the appropriate and efficient matching of Greyhounds to adopters.
• Organise the appointment for the adoption and manage meet and greets with suitable greyhounds.
• Prepare adoption and post-adoption paperwork and assist adopters with any enquiries regarding the process.
• Represent GRNSW and GAP at a number of annual promotional and adoption events in the regions.

Skills and Experience:

• Excellent and proven sales or customer relationship management experience.
• Strong ability to meet and adhere to key performance indicators and service level requirements.
• The ability to develop and maintain relationships with new and existing customers.
• Excellent and confident interpersonal communication and customer service skills, both verbal and written.
• Excellent collaboration skills and the ability and work in and support a team.
• Ability to meet deadlines and demonstrate strong time management skills.
• Dog training knowledge and the ability to educate adopters and the public on Greyhound management.
• Confident problem-solving and conflict-resolution skills.

How to Apply!

If you're a self-starter and this sounds like you, please apply via SEEK.