Records & Registration Officer

We are looking for the visionaries, the change-makers, the self-starters who are seeking more from their career. Change begins with the small decisions we make, each day, to support each other and strive to create inspiring incredible educational experiences for all students, no matter where they are or how they learn. This concept connects deeply to the idea that, in choosing a career with Yorkville University and Toronto Film School, you will have the opportunity to push boundaries, flex your creativity and inspire positive change for so many people. It’s also a call-back to the transformative power of education itself. 

Our core values put the student experience at the centre of what we do, reflecting who we are and aspire to be. If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us. 

Who we need

Reporting to the Campus Registrar, we are looking for a Records & Registration Officer. You will play a key role in delivering high-quality education services and supporting the university’s commitment to students. You will accurately process transfer credits, admissions, and course registrations and maintain student records to ensure data integrity and compliance. You will communicate with students, across departments and with other institutions.

This is a full-time hybrid role, with in-office work required two days per week — Mondays, plus one additional assigned day — at our Concord location.

What’s in it for you

Impact. No other higher education institution in Canada operates on our scale. You will support our full-time and continuing education, onsite and remote students. You will channel your skills to play an essential and fulfilling role in our ultimate goal, achieving student success.

Career Development. We are disrupting traditional post-secondary education, and we are continuing to scale. We are a learning organization and prioritize the growth and development of our teams. You will be closely supported by your manager and gain insights into the operations of a post-secondary institution. Whether you aspire to advance within this department or another area, there are endless possibilities for you. 

As our new Records & Registration Officer, you will:

• Manage critical data. You will process and maintain student records. You will identify and rectify discrepancies to ensure compliance with program requirements. You will prepare and process all student transactions and requests, including diploma parchments, transcripts and other documentation.
• Provide outstanding customer service. You will provide exemplary service to students, promptly responding to inquiries via email and telephone and professionally providing clear guidance on record-related issues. You will while maintaining a transactional approach. You will facilitate the end-to-end student admission and registration process, assisting students with understanding policies and deadlines and redirecting students as necessary to align course selections with program requirements.
• Support the Office of the Registrar. You will assist with all day-to-day and overarching projects and initiatives, and support our strategic goals. You will contribute to a positive corporate culture that supports equity, inclusion, learning, and wellness. You will uphold the integrity of academic policies and comply with provincial and federal legislation. 

You have

• The experience. You have a university degree and an understanding of the student registration process. You have worked in a post-secondary institution in an administrative, coordinator, or registration role, managing and maintaining data and records. You have exceptional customer service skills, patience and empathy. You are solution-oriented and process-driven, with a high attention to detail. You thrive in a fast-paced setting where you can apply policies and follow strict procedures. 
• The technical skills. You have an affinity for technology and can quickly come up to speed with new tools. You are proficient with Microsoft Office Suite, including Teams.
• The interpersonal skills. You have professional oral and written communication skills. You can build trust and share knowledge with diverse stakeholders, including colleagues, faculty, students, alumni, and regulatory bodies. You have the emotional intelligence, business acumen and maturity to manage conflict, exercise diplomacy, practice discretion, and apply constructive feedback.

Why work at Yorkville University? 

• An atmosphere that successfully blends an