Quality Technician

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position

This position is responsible for analyzing and solving quality problems, preparing inspection plans and instructions, selecting sampling plan applications, preparing procedures, training quality inspectors, performing audits, analyzing quality costs & other quality data, and applying fundamental statistical methods for process control. 

This position reports to Quality Assurance Manager. This role is onsite and is based in Franklin, NH. 

Primary Job Duties and Responsibilities

• Support the Manufacturing team by identifying and working process improvements, the analysis of quality problems driving root cause and corrective action to prevent future occurrence of issues 

• Perform failure analysis of customer complaints and returns.  Drive root cause and corrective action to prevent future occurrence concerns 

• Support Quality Engineering on the revision and preparation of internal and external Product Part Approval Process (PPAP) and First Article Inspection (FAI) 

• Perform product and process audits, resolve corrective actions and document control duties 

• Participate on the Material Review Board daily activities to ensure to collect scrap data to address actions to reduce scrap costs 

• Communicate, prepare reporting of supplier, in-process and customer quality data and metrics 

• Provide support to Quality Engineer on developing and maintaining needed Quality Acceptance Criteria Standards and facilitate training to the Manufacturing Associates 

• Coordinate Document Control activities to ensure proper release and training of revised documentation and procedures 

• Assist Quality Engineer with set-up and perform destructive and non-destructive test on materials, parts, or products to measure performance, life, and/or material characteristics 

• Duties may also include responsibility for specific record keeping per manufacturing needs and using Excel to chart data and analyze trends 

• Working with cross functional teams such as Engineering, Planning, Operations, and other Manufacturing functions. 

• Other duties and responsibilities that may be assigned by department supervisor 

• Perform routine housekeeping to ensure area operates within parameters that conform to environmental and safety standards 

• Must wear all required Personal Protective Equipment (PPE) and abide by safety rules 

• Must report any job related injury and/or illness immediately to your direct supervisor 

• Must maintain attendance and punctuality standards as established by company 

Required Qualifications

• High school diploma/GED preferred with 4-5 years of related Quality experience 

• Demonstrated ability to read blueprints and use measuring tools 

• Excellent written and oral communication skills 

• Experience using MS Office and MRP software 

• General Applicable Company Competencies 

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency. 

• Punctuality and dependability. 

• Ability to be flexible and adapt to changing work priorities and stressful conditions. 

• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts. 

• Maintain productive and collaborative relationships with other Watts employees. 

• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action. 

Working Conditions

While performing the job duties, you will be working on-site at the Franklin, NH manufacturing facility, and will perform most of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor