Test Lead - Quality Assurance - Hybrid

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

We are hiring for a future start date of 1/1/25.

This position is hybrid within the state of AZ only.  This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.

PURPOSE OF THE JOB

Responsible for leading QA resources through all phases of the Software Development Life Cycle to include Agile and Waterfall. The Test Lead will assist in the planning, organizing, and managing the implementation of Customer Service Application, Vendor Managed and Legacy releases and major projects. 

REQUIRED QUALIFICATIONS

Required Work Experience

• 1 year of experience with business requirement design and elicitation
• 3 years of experience leading test resources
• 3 years of experience in computer technology and/or information systems
• 3 years of experience in data management and reporting

Required Education

• High-School Diploma

Required Licenses

• N/A

Required Certifications

• N/A

PREFERRED QUALIFICATIONS

Preferred Work Experience

• 5 years of experience in computer technology and/or information systems
• 7 years of experience in data management and reporting
• 3 years of experience working in healthcare-related systems as a QA specialist
• 5 years of lead or supervisory experience

Preferred Education

• Bachelor’s degree in computer science, Information Systems, Business, or related field

Preferred Licenses

• N/A

Preferred Certifications

• N/A

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Manage efforts necessary to identify and define Business Requirements/Functional Specifications/User Stories in Customer Service, Vendor Managed and Legacy Applications and surrounding / interfacing systems.  This requires working with management and staff in multiple departments.
• Ensure bi-directional traceability from Requirements to Test Cases to Test Results/ Defects
• Requirement Management – review of product integration, verification and validation of business requirements using defined business tools.  This includes decision analysis and resolution to identify the solution that not only meets the business need but also minimizes risk and impacts to budget.
• Attend and back up, when needed, at Leadership meetings. 
• Report testing status to Testing CoE leadership team
• Obtain agreement from appropriate department management regarding the usability of enhancements.  This requires the test lead to become familiar with all functionality delivered within a release, and to be able to explain it to our business customers.
• Provide day-to-day oversight to the Functional Testing team
• Support Functional test planning, design, preparation, and execution activities
• Implement a Risk Based Testing approach for test planning and execution
• Collaborate with Governance & Standards Lead to develop reusable templates for documenting test plan, test objectives, test scripts, defects, and test summary
• Coordinate and oversee regression and system integration testing to support release implementations using defined testing methodologies.
• Responsible for coordination and oversight in the release hand offs to Business Customer for user acceptance testing and support.
• Mentor and coach direct reports team members to identify needed skill sets and growth opportunities in order to enhance support for our business customers.
• Lead Testing CoE defect management process, report status and collaborate with stakeholders to resolve defects
• Identify and mitigate/escalate risks and issues related to Functional testing
• Facilitate functional and technical SME review sessions to analyze test coverage and identify missed scenarios
• Validate readiness against entry/exit criteria for in-scope test phases and conduct formal hand off meetings between test phases
• Coordinate with other Enterprise teams to acquire/provision de-identified test data required to support planned testing
• Coordinate with Release/Change/Environment Management teams to setup testing environments to