Quality Systems Coordinator

Job Summary

Assist in the implementation and maintenance of the company’s Quality Management System (QMS). Manage customer and vendor return processes, while serving as a key point of contact for customer quality-related inquiries and issues. Promote a culture of quality, support customer satisfaction, and drive continuous improvement of branch products, processes, and services.

Job Description

Key Accountabilities

• Assist in the implementation, maintenance, and continuous improvement of the Quality Management System (QMS).
• Perform internal quality audits and support external audits (customer, registrar, and compliance audits).
• Serve as a primary point of contact for customer quality concerns, complaints, and returns.
• Investigate customer and vendor returns, including root cause analysis and resolution communication.
• Communicate findings and corrective actions clearly to customers and stakeholders.
• Lead or support root cause investigations and corrective/preventive actions (CAPA).
• Support Lean initiatives and continuous improvement activities.
• Document and track quality issues, audit results, and corrective actions.
• Maintain visual management boards and quality documentation.
• Work safely on warehouse floor around machinery and follow all safety protocols.

This is a position that works directly on the warehouse floor around heavy machinery.

The above is intended to describe the general content of and requirement for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

This position has been identified as “safety sensitive” by thyssenkrupp under applicable laws.  Accordingly, any application for this position that is considered for employment with thyssenkrupp requires successful completion of pre-employment drug testing, which may include testing for marijuana in accordance with any applicable federal, state, and local laws.

Qualifications

Minimum Requirements

• High school diploma or GED (post-secondary education preferred)
• 2+ years of experience in quality systems or manufacturing
• Experience with ISO 9001 and/or AS9100/AS9120
• Experience with root cause analysis and corrective actions
• Experience handling customer quality issues or complaints
• Strong communication and organizational skills
• Proficiency in Microsoft Office
• Strong safety mindset

Preferred Qualifications

• Internal Auditor certification
• ASQ CQE or Six Sigma Green Belt
• Customer-facing quality experience
• Manufacturing or distribution industry experience

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability

• Voluntary Wellness Programs

• 401(k) and RRSP programs with Company Match 
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
 

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.  

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact <