Government Rebate Quality & Training Manager - Remote

Our work matters. We help people get the medicine they need to feel better and live well.  We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Government Rebate Quality & Training Manager - Remote

Job Description

The Manager Quality and Training is responsible for the overall development of a Quality process focused on understanding and improving the member’s experience and for providing oversight, analysis and reporting of the Quality process implementation. This position works with various leaders, subject matter experts, and vendors to schedule and deliver training programs to meet the needs of the department and/or functional area. And interfaces with leaders across the business, provides a diligent approach to scheduling of training, keeps accurate project documentation, and ensures that tracking/measuring of training metrics are in place for courses delivered.

Responsibilities

• Develop and maintain overall quality processes that focus on monitoring, analysis, coaching, calibration, and overall improvement of the member experience
• Manage and lead staff to conduct monitoring and oversight of the quality and training process
• Develop and coach direct reports to include individual development for monitoring, analysis, and feedback responsibilities
• Oversee the facilitation and coordination of proactive trend analysis related to QA findings
• Lead Quality Improvement initiatives; analyze, report, and recommend actions to leadership team
• Partner with department or functional area to identify training needs and goals/objectives to prioritize activities based on timelines provided and effectively communicate with other business units; use gap analysis to recommend training course changes, updates, and enhancements
• Create, maintain, facilitate, and communicate training calendar and training plans; coordinate use of department subject matter experts to supplement training as appropriate; maintain training records and metrics as required
• Collaborate with managers to evaluate effectiveness of training materials and staff to ensure, where applicable, compliance with desktop and standard operating procedures, consistently superb customer experience, and adherence to all regulatory guidelines. Generate reports from training evaluations and additional resources.
• Direct the development and implementation of a Quality Assurance program that monitors and provides effective coaching for agent staff development and monitors business processes
• Other duties as assigned

Education & Experience

• Bachelor’s degree in business, Education, quality assurance, management, business, analytics or related area of study or equivalent combination of education and/or relevant work experience; HS diploma or GED is required

• 6 years of work experience in quality assurance, analytics, audit, compliance, operational compliance, education, training, or related field
• 1 year of leadership/people management experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Additional Qualifications

• Interpersonal skills including team leadership, performance management, and conflict resolution
• Proven verbal and written communications skill
• Ability to lead multiple projects simultaneously without compromising quality
• Ability to work with various teams and departments including Senior Leadership
• Previous experience delivering products under regulatory or accrediting agencies
• Strong analytical, problem solving, and decision-making skills

Preferred Qualifications

• Advanced facilitation and presentation skills
• Previous PBM or healthcare experience

Physical Demands

• Ability to travel up to 10% of the time
• Constantly required to sit, use hands to handle or feel, talk, and hear
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk, and stoop, kneel, and crouch
• Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies