Quality Safety and Experience Program Manager

This is a hybrid position. The onsite requirement is 3 or more days per week.

Join Corewell Health, an innovative leader transforming healthcare quality, safety, and experience across Michigan. As our Quality, Safety, and Experience Program Manager for the South region, you’ll be the vital connection between hospital leadership and system-wide QSE strategy— driving measurable impact at our Corewell Health Lakeland St. Joseph, Niles, Watervliet Hospitals, and beyond. This high-visibility role offers the opportunity to collaborate with executive teams, medical staff, and other team members - you’ll drive system-level tactics, facilitate critical conversations around opportunities, prioritize site-specific needs, and champion evidence-based practices and operational excellence across quality, safety, experience, infection prevention, and risk.

If you thrive in dynamic environments, excel at building relationships, and are passionate about elevating patient care, Corewell Health invites you to help shape the future of healthcare with us! 

Job Summary

Drives the Quality, Safety, and Experience (QSE) program for their regions, assigned hospital(s) and/or service area(s). Role will require some onsite presence within assigned locations. Working with key stakeholders such as the Executive Team, Directors, Medical Directors, and Medical Staff, this individual will understand Corewell Health system-level and local goals and co-develop the roadmap of work necessary to achieve them. Works with QSE leadership and team members to adhere to best practices in implementing and operationalizing evidence-based practice and improvement methodology that is in alignment with System QSE.

Essential Functions

• Provides guidance and feedback to improvement teams and leaders on skill development and team effectiveness. Actively participates and contributes to system-wide training courses on quality, safety, and experience.
• Creates, maintains and executes on program goals. Liaisons between system leadership and local executive team within assigned regions, locations, and service lines. Evaluates performance of a location in the context of overall Corewell Health performance in QSE. Brings insight and best practice to advance the performance of the region(s), location(s), and service lines.
• Maintains effective business partnerships to ensure goals are communicated effectively and work is prioritized appropriately to achieve those goals. Uses data and influence to highlight strengths and success as well as opportunities for improved performance. Communicates effectively to coach towards excellence and overcome barriers to achieve outcomes.
• Coordinates and integrates work of improvement team members throughout a designated area while maintaining a visible leadership presence locally and within the system team. Connects with regional and system leadership to stay abreast of new developments in healthcare quality, safety, and experience. Prepares and/or provides regular reports to relevant governing bodies as requested. Researches various issues related to areas of assigned oversight as requested by executive leadership. Reviews data, prepares reports of findings and conclusions in narrative or graphical formats.
• Participates with system team members to implement clinical outcome measures for quality improvement, patient and staff safety, patient/family experience, cost and complication reduction, benchmarking, and the implementation of evidence-based practices.
• Achieves performance targets aligned with organizational goals that cascade to their QSE area of oversight by identifying key actions and then effectively operationalizing action plans with partnership with other key stakeholders to achieve those targets. Makes data-informed decisions to ensure success.
• Role requires significant, regular in-person presence at assigned hospital/regional locations.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications

Required

• Bachelor’s degree in healthcare administration, business, communications or related field
• 5 years of relevant experience in healthcare; preferably in performance management, quality improvement, patient safety, patient experience and/or outcome reporting
• 3 years of relevant experience:
  • in a formal or informal leadership role
  • creating, communicating, and executing on vision, strategy, and roadmaps, building relationships with diverse stakeholders, leading and influencing cross-functional teams in creating successful initiatives, without formal authority
  • experience in working with nursing leaders and physicians from diverse backgrounds and perspectives in acute, ambulatory, ch