Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our employees with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. AIG’s Information Technology functions include application development and management, enterprise architecture, and technology risk and compliance.

About the role

What you need to know:

Create a clear vision and strategy for the team to move to an increasingly proactive and preventive role meeting the rapidly changing demands of the business and evolving technology

Proactively participate in the management of the Information Technology department

• Work with senior management to set the overall department direction
• Make recommendations for improvements in the delivery of services
• Initial discussions on ideas or issues which span over various units
• Take on special projects to implement change to provide a unified consistent approach

Maintain professional and technical knowledge

• Analyses current process for compliance requirements and efficiency
• Make recommendations on new technologies, processes and/or procedures
• Determine how new technologies would be incorporated into the existing structure and what information needs they would address to maintain a highly available environment

Lead Agile team members in the process and delivery aspects of their role

• Providing timely estimates
• Delivering on sprint commitments
• Assisting in removing roadblocks
• Ensure data validity for accurate sprint planning and project forecasting
• Engage in Agile ceremonies

Act with integrity and lead by example each and every day. Demonstrate ethical behaviors and practices, risk management and compliance to AIG policies

Maintain a quality, highly motivated Quality Assurance team

• Encourage professional growth and help identify growth opportunities for staff
• Responsible for employee development through goal setting, timely reviews, coaching and training
• Interview, hire, train, discipline and discharge staff as required
• Schedule staff to support the 24x7 operations of the company working closely with the offshore team members
• Promote and maintain professionalism in working environment

What we’re looking for:

Experience:

• Education – 2 year degree in CIS/Computer Science or 5 years Travel Guard or Quality Assurance experience
• Supervisory Experience - 5 years of experience (or equivalent management training) in any of the following: Project Manager, Technical Lead, Team Lead or IT Management
• Ability to apply systems thinking to generate solutions, focus on process rather than the specific event to identify root cause and evaluate alternative solutions/process improvements
• Ability to perform in a fast-paced agile environment
• Ability to lead global cross functional teams in a 24x7x365 model
• Presentation skills with the ability to present to multiple levels of leadership and technical knowledge.

Veterans are encouraged to apply

#LI-NK1

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions