Quality Metrics Analyst

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an industry-leading organization, where our employees come first. At ManTech, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.  

ManTech is seeking a Quality Metrics Analyst to support a pivotal Defense Health Agency (DHA) program within our Health Portfolio. This role serves as a senior member of the Scaled Agile Framework (SAFe) team reporting to the overall Program Manager. The Software Quality Metrics analyst provides analysis and reporting on operational software metrics across multiple agile Release Trains.  

The program is based in Fort Detrick, Maryland. This position is on-site three days per week, but expanded telework options are available for exceptional candidates on a case-by-case basis. 

Responsibilities include but are not limited to:

• Develops, maintains, and gathers key performance indicators (KPIs) and additional metrics wherever possible using automated reporting through Jira in support of ongoing monitoring of development quality, including related to software testing (first pass, return rate, etc.), software development (sprint completion, functional modernization rate, etc.), and DevOps (mean time to failure, mean time to recovery, etc.) 

• Develops and helps drive quality enhancement stories/tickets in partnership with product owners and agile teams via the appropriate agile backlog.  

• Ensures effective communication and collaboration with technical staff on a day-to-day basis to ensure the accurate capture of data supporting designated KPI’s.  

• Identifies practical resolutions to improve achievement of quality targets. This includes actively participating in Scrum of Scrums, PI Planning, and facilitating root-cause analysis and solutioning sessions as needed.   

• Participate in all phases of the development life cycle, preferably acting as a mentor and coach for all staff for high quality development and operations.  

Minimum Qualifications:

• Exceptional interpersonal, problem-solving, and trade-off analysis skills – particularly cross-team coordination where a quality issue is related to multiple sub-systems, teams, or processes.  

• 7+ years of progressive experience in development teams, business analysis, risk analysis, quality assurance, systems engineering, or project management.  

• 3+ years of experience with large-scale agile software development efforts, relevant process areas within ISO/IEC 15288 (particularly the areas of Verification, Validation, Risk Management, Measurement, and Quality Management).  

• Bachelor’s degree in information systems, Business Analytics, Computer Science, Systems Engineering, or other applicable discipline. Two additional years of relevant experience can be substituted for this degree requirement.  

Preferred Qualifications:

• 1+ years of experience supporting complex software development projects, particularly modernization or migration efforts shifting from legacy systems (Powerbuilder, Oracle, or similar) to cloud-based platforms (AWS, Java Microservices, or similar) and dealing with metrics related to performance, transition, code quality, and team velocity.  

• Jira configuration and/or reporting experience, particularly in developing dashboards/reports for related metrics. 

• Additional certification or education relevant to software quality management efforts, such as ASQ Certified Quality Engineer (ASQ CQE), or equivalents.

Clearance Requirements:

• Must be a US Citizen and eligible to obtain Public Trust Suitability. Will be subject to a Tier 3 investigation for CAC eligibility only.

Physical Requirements: 

• The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations; must be able to exchange accurate information in these situations. The person in this position will need to be able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. 

 

The projected compensation range for this position is $93,300-$155,200. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, ManTech invests in it’s employees beyond just compensation. ManTech’s benefits offeri