Quality Manager

Job Description

Job Purpose

The Quality Manager is responsible for leading implementation of the Kraft Heinz Management System (KHMS) through quality and food safety leadership of multiple production lines and departments within the factory. Additionally, the Quality Manager is responsible for executing quality and food safety strategic initiatives at the manufacturing site to drive continuous improvement while delivering against all Kraft Heinz internal quality measures (KPIs), external regulatory standards, and 3rd party customer requirements. They utilize methods, tools, and procedures to deliver zero defects from incoming raw materials to outgoing finished goods in a food safe environment. This managerial position also oversees the talent and career development of their team members as a prominent member of the factory leadership team. The Quality Manager plays a key role in contributing to our vision of growing sustainably and delighting more consumers by ensuring the quality and protection of our brands. This position also plays an important role aligned with our values "we are consumer obsessed, we own it, and dare to do better every day".    

Essential Functions & Responsibilities

• Leads a team of Quality professionals capable of delivering on quality and production strategies.

• Works with the corporate quality team and various support function to deliver on quality excellence programs to driving performance in consumer complaint reduction, hold reduction, sanitation execution, and regulatory compliance within their departmental supervision.

• Utilization of industry and Kraft Heinz quality tools (RCFA, SPC, Green Belt, etc.) to improve quality and product superiority.

• Leads and implements best-in-class quality and food safety KPIs to measure performance of team members, ultimately aligning with the larger factory and business priorities.

• Drives team member engagement through strong leadership, career development, and conflict management.

• Builds strong relationships with plant leadership team members and peers to ensure quality programs are driven through cross-functional partnerships with shared goals.

• Partners with corporate team to drive automation and digital solutions including KHC Lighthouse and factory/lab of the future initiatives.

• Capable of evaluating performance and competencies of team members while providing leadership training, coaching, and accountability as needed.

• Drives consistency through development of work instructions and training to set standards.

• Manages the quality incident root cause and corrective/preventative program within their department to drive continuous improvement and sustainable results.

• Drives excellence in innovation thru supporting R&D plant trials and feedback, ensuring successful end-to-end commercialization of brand maintenance and innovation projects.

• Maintains plant GMPs, HACCP, pre-requisite programs and assisting the site quality manager during external regulatory agency (FDA, USDA, CFIA, etc.) routine and unannounced visits.

• Provides direction and subject matter expertise on plant Quality-related activities and inquiries.

• Prepares for and participates in internal and external quality audits, ensuring all corrective and preventative action timelines are adhered to. 

• Routinely monitors KHC quality systems, tools, and data sources to proactively address potential risks before they occur.

• Oversees record keeping within their departments for all mandated quality checks, testing, sampling and sanitation activities.

• Tracks, analyzes, and supports RCFA initiatives for quality-related, factory-controllable consumer complaints.

• Serves as the lead for company quality and manufacturing initiatives within their departments, including the implementation of the Kraft Heinz Management System (KHMS).

• Communicates effectively across all levels of the factory and corporate leadership team.

• Routine engagement with line operators to train, coach, and develop.

Expected Experience & Required Skills

• Must be a self-directed individual with a high level of integrity and maturity with proven leadership skills related to coaching/development of team members.

• Ability to work well under pressure through times of crisis management.

• Must be an effective communicator with excellent follow-up skills and comfortable interacting with all levels of the organization.

• Strong knowledge of GFSI (FSSC 22000) requirements.

• Demonstrates understanding of Statistical Process Control (SPC), HACCP, sanitatio