Quality Improvement Specialist

Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) who's services include providing personalized, affordable, high-quality medical, dental, vision and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets their individual needs.  Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations.  East Valley serves the health care needs of uninsured and underserved individuals and families throughout our 8 health center locations.  

Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities.

 

MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS:

• Facilitate and support quality improvement initiatives using PDSA cycles, root cause analysis, and process mapping. 

•  Work directly with care teams and staff to execute improvement projects aligned with organizational, HRSA, PCMH, and payer priorities. 

• Assist teams in defining project aims, measures, timelines, and documentation. 

•  Track, monitor, and report progress and outcomes of QI projects. 

• Support PCMH workflows including care coordination, access, team-based care, and population health initiatives. 

•  Assist with compliance and improvement activities related to HRSA, UDS, and health plan quality programs (e.g., HEDIS, Medi-Cal managed care). 

•  Support data collection, validation, basic analysis, and dashboard/report development. 

• Participate in Quality, Clinical, and Performance Improvement committees 

•  Prepare documentation for audits, HRSA OSVs, and other regulatory reviews. 

•  Provide coaching and technical assistance to staff on QI tools and improvement methods. 

• Other duties as assigned. 

 

POSITION REQUIREMENTS AND QUALIFICATIONS:

• Must have excellent interpersonal skills and empathy towards populations served by EVCHC. 

• Possess excellent communication skills, critical thinking skills, ability to handle stressful situations, capacity to function independently.  

• Must have excellent process improvement skills and be able to understand clinic functions and department interactions.  

• Knowledge of regulatory compliance. 

• Ability to work with high level positions and relate well to people from diverse ethnic and cultural backgrounds.  

• Ability to organize, analyze and synthesize complex data from various sources.  

• Able to understand and interpret financial statements.  

• Ability to evaluate process improvement projects and initiatives across the organization.  

• Willingness to work flexible hours to meet the organization’s needs/demands. 

• Master’s degree in business management with emphasis on Health Care Administration, or related master’s degree is preferred. 

• FQHC experience is a must. A minimum of 5 years of progressively responsible administration experience in the health care industry, preferably serving underserved populations. 

• Thorough knowledge of the theory and practice of organizational management, preferably in a nonprofit environment.   

• Must be able to communicate effective