Quality Delivery Manager

TRIGO Global Quality Solutions is seeking to fill a Quality Delivery Manager position in Greer, SC.

Overall Purpose

The Quality Delivery Manager is responsible for reviewing, validating, and maintaining the accuracy and compliance of all work orders throughout their lifecycle. This role ensures that inspection criteria, revisions, and documentation meet customer and internal quality standards. The manager serves as the primary liaison between operations, quality, and customer teams to ensure data integrity, process alignment, and timely communication of work order changes.

May Report to

Director of Operations

Responsibilities

Client relationship & Business development

• Manage team compliance with company policies and procedures, ensuring all quality and service-level agreements are met
• Spearhead key projects and implement operational strategies that optimize efficiency and have a company-wide impact
• Ensure all data transactions between TRIGO based systems and Customer systems are accurate and timely
• Provide error-free cross system data and interfacing between TRIGO and Customer where applicable
• Properly maintain all quality driven documents to meet Customer and TRIGO standards and guidelines, as well as perform all required audits based on Company and Customer guidelines and expectations
• Ensure successful customer satisfaction driven by Customer interface for their work order and mission needs
• Responsible for meeting with Process Partners and Customers as needed to address all needs/concerns
• Ensure all data required by Customer is present to them in the format, condition and timing required, and that system data requirements are accurate and complete
• Provide work orders and missions that are successfully created and implemented that meet the Customer's and TRIGO's policies and guidelines

Operations

• Review and approve all new and revised work orders for accuracy, completeness, and alignment with current quality standards and customer specifications
• Coordinate with BMW QSPs, OPS Managers, and TRIGO teams to ensure inspection instructions and revision updates are communicated and implemented promptly
• Monitor work order closures to ensure proper closure process is adhered to
• Support internal and external audits by maintaining traceability and ensuring all work order documentation is readily available
• Identify process gaps and initiate corrective actions or process improvements related to work order flow and accuracy
• Responsible for the management of the Quality alerts and processes, and the development of Quality containment activities, as well as controlling containment inventory in Customer systems where applicable

Organization & Management

• Collaborate with IT, QDLs, and Operations to enhance digital workflow tools and standardize documentation practices
• Utilize performance metrics and data to track progress, identify areas for improvement, and report on the impact of training and performance initiatives
• Provide coaching to QDL Team regarding work order requirements, effective tooling, data recording, and quality compliance standards

Technical

• Audit work orders in TRIGOAPPS, SAP, or other designated systems to verify correct data entry, inspection results, and photo documentation
• Ensure the team follows best practices to improve operational efficiency
• Generate periodic reports on open work orders, data accuracy, and revision history for management review

Other

• Any other duties as assigned

Knowledge, skills, abilities

Hard Skills

• Proficiency in English
• Familiarity of the Windows PC and browser environments
• Process oriented
• High-level Microsoft Office capability, including