Quality Control Manager

Job Summary:

Responsible for quality control for all custodial/janitor work according to the Statement of Work and Quality Control Plan.  Position requires strong interpersonal skills and compassion and respect for persons with disabilities.

Essential Functions:

• Comply with all Agency policies and procedures and follow contract specifications
• Keep up with contract changes, modifications, and provisions
• Provide and maintain a quality control program directly related to Chimes District of Columbia required training programs and approved by the site contracting office, Chimes District of Columbia management, and building management
• Assure that the performance objectives and standards identified in the specifications are met through the Quality Control Program
• Oversee and coordinate the quality control functions of this contract
• Perform all Quality Control duties daily
• Inspect all cleaning work performed to ensure proper cleaning and quality control
• Make daily routine inspections and submit reports to the Project Manager
• Give feedback on inspections to managers, supervisors, and crew leaders
• Review and respond to inspection/deduction reports
• Maintain a file of inspection reports and other required records
• Provide inspection reports to the Chief Operating Officer or designee as requested
• Reduce and control the number of cleaning complaints
• Maintain effective communication by responding promptly to contracting office staff, building management, customers, and Chimes DC staff and management
• Utilize inspections to ensure a continuous improvement process
• Strive to improve customer satisfaction
• Prepare and submit all required paperwork on time
• Use the computer to download information; access the internet; print reports; and establish and follow the electronic inspection schedule
• Use JAMS to coordinate, create, and print inspection reports
• Inspect worksite with COTR weekly or as required by contract
• Provide regular training to staff about quality control issues
• Attend work regularly according to assigned work schedule
• Comply with dress code and personal hygiene standards
• Pass and comply with all building and security requirements and procedures
• Ensure staff compliance with all building and security requirements
• Wear ID badge(s) at all times while performing work under this Contract
• Attend and participate in in-service training, staff meetings, and other activities to facilitate professional development and applies changes needed
• Work cooperatively with others in a manner which is positive, enthusiastic, respectful and courteous
• Pass and comply with CPR/First Aid training and OSHA training
• Drive company van as necessary in performance of job duties, if van provided by company

Secondary Functions:

• Conduct training in proper cleaning procedures for custodial staff
• Conduct safety training, chemical training, and security training
• Conduct training on Chimes Rules of the Workplace
• Assist supervisors with new hire training and orientation
• Establish job task schedule
• Assumes other duties, responsibilities, and special projects as needed

*Duties, responsibilities, and tasks may change at any time with or without notice

Physical Abilities Needed to Meet Work Demands:

• Ability to stand or walk for long periods of time
• Ability to go up and down stairs
• Ability to reach above the head, bend, kneel, stoop, and crawl
• Ability to lift, carry, and push up to 50 lbs. as needed
• Ability to work in dusty spaces or adverse weather conditions
• Ability to see details on the floor, above the head, or on surfaces

 

Job Competencies Needed for Success on the Job:                      

• Ability to work independently and collaboratively with others
• Ability to maintain confidentiality
• Ability to work in a constant state of alertness and with safety always in mind
• Ability to communicate effectively with employees and government staff
• Ability to supervise and develop others
• Ability to make decisions and solve problems
• Ability to plan, implement, organize, and prioritize
• Ability to be flexible and dedicated to quality and customer service
• Ability to manage multiple tasks effectively
• Ability to react immediately to emergency situations
• Ability to analyze data and recommend corrective action
• Ability to read, write, and speak (communicate and relate information) English
• Ability to use technology for c