Quality Control Manager - HITL

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

MBI (T2)

Job Family:

Professional Engineering

Job Qualifications:

Skills:

Quality Assurance Testing, Quality Auditing, Quality Control (QC)

Certifications:

None

Experience:

7 + years of related experience

US Citizenship Required:

No

Job Description:

Join GDIT where your work will improve outcomes for our Veterans. You will support the Department of Veterans Affairs (VA) with a Veteran first vision to transform the Veterans Benefits Administration (VBA) with greater visibility into claims processing. Together, we’re building a future of fast, transparent claims, empowered teams, and striving for a zero backlog, directly supporting Veterans and making a real impact on the lives of those who served. This high-impact solution accelerates the delivery of benefits to Veterans and their families.

For our Human-in-the-Loop (HITL) support for FOIA/PA, the Quality Control Manager oversees the quality analysis process of FOIA/PA requests and provides leadership to the quality control analysts performing quality audits of completed FOIA/PA requests. The role focuses on quality control, metrics and defects to ensure the highest quality output completing redaction of Veteran files. The candidate will work closely with the FOIA/PA technical tools staff and FOIA/PA subject matter experts (SMEs) to define quality controls and to meet the FOIA/PA completed throughput capacity required. Candidates must have a REAL ID.

Responsibilities:

• Manages the FOIA/PA quality analysis process and provides leadership to ensure the external and internal requirements are met before redacted documents are delivered to VBA customer.

• Lead regular meetings to cultivate effective working relationships between cross-functional groups for the development of action plans to address quality issues.

• Manages quality control analysts and ensures quality control standards are met.

• Interacts with FOIA/PA subject matter experts to ensure technical accuracy of completed redaction documents.

• Audits training classes at subcontractor sites based on a training schedule. Travel is required to conduct these on-site training classes at subcontractor facilities.

• Uses professional judgement to ingest VBA quality standards into the FOIA/PA redaction business rules and processes.

• Maintains current knowledge of FOIA/PA technology, functionality and capabilities.

• Build and maintain productive relationships across internal teams, external partners, and executive leadership.

• Participate in cross-functional FOIA/PA working groups to address service delivery challenges and improve inter-agency coordination

Qualifications:

• 7+ years of progressive quality control experience with a BA/BS degree

• 2+ years of experience evaluating redacted documents for FOIA or PA purposes

• Expertise in process improvement, technology adoption, and stakeholder engagement strategies.

• Outstanding written and verbal communication skills with the ability to present to business leaders

• Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting 

DESIRED QUALIFICATIONS

• Master's degree

• Current or previous Veterans Affairs experience

• Experience developing technical presentations and/or writing and presenting business case and white papers or writing and contributing to industry proposals is a plus

WHY GDIT:

• Work on a mission that matters—delivering outcomes for Veterans and their families.

• Access the latest cloud and automation technologies in a modern engineering environment.

• Enjoy flexible work options, continuous learning, and a strong culture of purpose and performance.

• Be part of a collaborative team driving innovation in government IT.

The likely salary range for this position is $127,500 - $172,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel R