Quality Assurance Specialist- Xactly / Systems Testing

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Position Title: Quality Assurance Specialist- Xactly / Systems Testing

Position Summary:

We are seeking a detail-oriented and analytical Quality Assurance Analyst to ensure the accuracy, reliability, and usability of our Sales Compensation SaaS application. In this role, you will be responsible for designing and executing test plans, identifying and documenting issues, and partnering with development teams to drive timely resolution. Your contributions will be essential in safeguarding data integrity, validating complex business logic, and ensuring consistent system performance that our customers can depend on. The ideal candidate has hands-on experience testing SaaS applications, strong test design skills, and a passion for improving product quality through structured validation and continuous feedback. A strong working knowledge of the Software Development Life Cycle (SDLC) is essential for this role.

Location: This is approved to be Remote or Hybrid in the Newport News, VA area, per Company Policy.

Key Responsibilities:

• Develop, document, and complete detailed test plans, test cases, and test scripts based on business and functional requirements for Xactly and related systems.
• Perform functional, regression, integration, and support user acceptance testing (UAT) across multiple releases to ensure software meets business and technical requirements.
• Identify, log, and track software defects through to resolution using issue tracking systems (e.g., Jira).
• Collaborate with developers, product managers, and other partners to understand requirements and ensure comprehensive test coverage.
• Work closely with cross-functional teams including Business Analysts, Developers, and Product Owners throughout the SDLC phases (requirements, design, development, testing, deployment and maintenance.
• Participate in requirement reviews and provide input on testability of requirements and potential risks.
• Conduct regression, performance, and usability testing as needed.
• Drive automation initiatives to increase testing efficiency and support continuous improvement of QA practices.
• Provide clear and concise feedback on test results, system performance, and data quality.
• Maintain and update test documentation and QA metrics.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Business or related field (or equivalent experience).
• 2+ years of QA or software testing experience, preferably in SaaS or enterprise applications.
• Strong knowledge of test design techniques, software development and defect lifecycle management, and test execution.
• Experience with sales compensation, financial, or HRIS systems preferred.
• Familiarity with Xactly (Incent, Connect, Analytics) is highly desirable but not required.
• Proficiency with tools like JIRA or similar defect/test management tools.
• Solid analytical, problem-solving, and documentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Skills:

• Xactly Incent/Connect/Analytics testing or configuration experience.
• Experience in testing web and mobile applications.
• SQL/querying skills for validating data.
• Understanding of API testing and tools.
• ISTQB or other QA certification is a plus

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also e