Quality Assurance Manager

Job Description

The Quality Assurance Manager leads a distributed Quality Assurance organization, championing Agile QA methodologies and ensuring consistent adherence to best practices across teams. This role is responsible for fostering collaboration between QA, development, and business stakeholders, driving shared initiatives in automation, standardization, and technical development. The QA Manager will also oversee quality reporting and metrics and manage a team of QA professionals.

ESSENTIAL FUNCTIONS:   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Lead and mentor a distributed team of QA engineers, providing guidance, performance feedback, and career development.
• Champion Agile QA practices across multiple Scrum teams, ensuring alignment with organizational goals and delivery standards.
• Define and enforce QA best practices, processes, and tools across the QA organization.
• Facilitate cross-functional collaboration between QA, development, product management, and business stakeholders.
• Develop and maintain quality reporting dashboards and metrics to monitor software quality and team performance.
• Drive shared QA initiatives including test automation strategy, framework standardization, and technical skill development.
• Ensure test coverage across functional, integration, regression, and performance testing.
• Identify and implement opportunities for continuous improvement in QA processes and tools.
• Support teams in adopting and scaling automation solutions, including CI/CD integration.
• Participate in strategic planning and roadmap development for QA capabilities and tooling.

Supervisory Responsibilities:    Directly supervises 3 - 6 Full-time Equivalent (FTE) regular employees and/or contractors/third party outsourced vendors.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Certificates and Licenses: None required.

REQUIRED QUALIFICATIONS:   

• Eight (8) years of experience in software QA, including three (3) years in a leadership role.
• Proven experience managing distributed teams and driving Agile QA practices

• Strong leadership and communication skills
• Deep understanding of Agile methodologies and QA’s role within them
• Experience with test automation tools and frameworks (e.g., Selenium, Postman, Cucumber)
• Familiarity with quality metrics and reporting tools
• Ability to influence and collaborate across technical and non-technical teams
• Experience with cloud platforms (e.g., AWS) and distributed architectures
• Proficiency in SQL and scripting languages (e.g., Python, Bash)
• Excellent interpersonal skills and a demonstrated ability to work effectively in a team environment, maintaining strong relationships with peers and management outside of the department
• Excellent communication skills, both verbal and written
• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.
• Ability to travel 10% of the time
• Ability to clear required background check

DESIRED QUALIFICATIONS:  

• Bachelor’s degree in computer science, Engineering, or related field
• Experience with enterprise-level QA strategy and governance
• Familiarity with DevOps practices and CI/CD pipelines
• Experience with performance and security testing tools
• Certification in Agile or QA methodologies (e.g., ISTQB, SAFe)

Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level.  Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections.  Offers will typically be in the bottom half of the range.

• We anticipate the salary range to be $93,328.50- $130,000.00. An individual’s compensation can vary based on several factors which include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

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