Quality Assurance Manager

Job Summary:

We are seeking a Guidewire QA Manager – who will manage both the Manual and Automated QA teams.  As the QA Manager, you will play a critical role in ensuring the quality of Guidewire implementations and integrations by overseeing and executing manual test activities and automated tests development and execution.  You will be responsible for leading a team of QA/QAA analysts, working closely with cross-functional teams, and ensuring that all Guidewire-related solutions are thoroughly tested to meet both business and technical requirements.

Duties/Responsibilities:

• Lead and manage a team of QA analysts in executing testing for Guidewire applications (Guidewire InsuranceSuite, PolicyCenter, BillingCenter, ClaimCenter).
• Identify and manage QA and QAA staffing plans to meet both ongoing and new initiatives.
• Set performance management goals and career path for the team.
• Plan, design, and execute test cases for new features, system upgrades, integrations, rating, and defect resolution for Guidewire applications.
• Collaborate with business analysts, developers, and other stakeholders to define test scenarios, test data, and execution plans.
• Identify, document, and track test cases, test execution, and defects using Jira
• Ability to identify test cases that requires automation to save time
• Ensure that all testing is aligned with project timelines and quality goals.
• Lead defect triage meetings, provide clear communication on the status of defect resolutions, and ensure timely closure of defects.
• Provide guidance and mentoring to junior QA analysts, ensuring high standards in test design, execution, and reporting.
• Oversee the creation of test documentation, including test plans, test scripts, and test execution reports.
• Conduct regression, integration, and functional testing of Guidewire systems.
• Work closely with business stakeholders to understand requirements, ensuring that test scenarios are comprehensive and cover all relevant use cases.
• Monitor and report on QA progress, highlighting any issues or risks that may impact project timelines or quality.
• Identify process improvements and contribute to the continuous improvement of QA practices within the team.
• Stay up to date with the latest trends and best practices in testing and Guidewire applications

Required Skills/Abilities:

• Strong leadership, mentoring, and team management skills.
• Excellent problem-solving, analytical, and debugging skills.
• Strong written and verbal communication skills, with the ability to clearly convey testing results to both technical and non-technical stakeholders.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Attention to detail and a commitment to quality.
• Expert Jira (and X-ray plugin) and Confluence Experience required
• Experience in automated testing tools such as Selenium Webdriver, Postman, JMeter required

Required Education and Experience:

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• 5+ years of hands-on experience in quality assurance testing, with at least 3 years of experience in testing Guidewire applications (PolicyCenter, BillingCenter, ClaimCenter)
• Proven experience leading a team of QA and QAA analysts.
• Knowledge of APIs and testing them using POSTMAN/SOAP UI
• Proficiency in Guidewire applications and the insurance industry.
• Solid understanding of SDLC, Agile methodologies, and testing life cycles.
• Familiarity with defect management tools (i.e.., Jira)
• Hands-on expertise in API, UI, functional, and non-functional testing
• Experience with version control tools (e.g., Git) is a plus.
• Strong knowledge of software testing methodologies such as regression, functional, integration, UAT, and us