Quality Assurance Manager

1ST POSTING OPEN FOR ANY ENROLLED MEMBER OF THE STOCKBRIDGE MUNSEE COMMUNITY

POSTING DATE: 8-7-2025

CLOSING DATE: 8-14-2025

WAGE: NEGOTIABLE  

GENERAL RESPONSIBILITIES:

This is a full-time position. Under the direction of the Director of S/M Healthcare Services, the Quality Assurance Manager is responsible for a) the coordination, development, implementation, and writing and revising of policies and procedures to meet standards for accreditation of the Health Care organization, b) This includes establishment and monitoring of the quality assurance program, CQI monitors, Patient Satisfaction Survey, Employee Satisfaction Survey, Customer Services, and other related duties.

 STANDARD QUALIFICATIONS:

All employees of Stockbridge Munsee Community must meet the following qualification:

1.       Must submit to and pass a pre-employment drug and health screening.

2.       Must be at least 18 years of age, unless otherwise stated on job description

3.       Must maintain an acceptable departmental attendance record

4.       Must be able to work weekends, nights, and holidays

5.       Must obtain and maintain Elder/Youth License as stated on job description.

 

DUTIES:

1.       Conduct CQI monthly meetings based on an agenda-

Ø  Follow-up with all the departments/program managers to obtain their CQI completed monitors for the month,

Ø  Have the program directors/managers present their monitors in the meeting, review them, and have approval by CQI Committee,

Ø  Take CQI meeting minutes and distribute it among the Committee members within a reasonable time period, and

Ø  Maintain CQI minutes for quality improvement and Accreditation or recertification purposes, 

2.                   Conduct –

Ø  patient satisfaction survey at regular interval,

Ø  Employee Satisfaction survey,

Ø  Customer Services trainings as needed,

Ø  Annual Employee Education Fair and coordinate with department head managers to develop trainings to meet training requirements.

3.                   Conduct patient satisfaction/patient experience survey by each provider in the Medical, Dental, Chiropractic, Mental Health, and submit the survey results to CQI Committee and Health Board Meeting for their review and getting direction on improvement of quality of patient care.

4.                   Conduct special quality improvement Studies, or quick survey for quality assurance purposes or as and when needed by Administration (Health Center Director) or for accreditation/recertification by AAAHC .

5.                   Coordinate credentialing/privileging of newly hired professional staff and reappointment and renewal of privileging for existing staff.

6.                   Maintenance of Credentialing files and spreadsheet of dates.  Host and provide meeting minutes for credentialing committee.

7.                   Oversee the enrollment of professional staff in Council of Affordable Quality Healthcare (CAQHC).  Maintain providers’ attestation and current documents.

8.                   Assists Business office in enrollment of professional staff in CMS, and all insurance programs that the Health Center participates in. 

9.                   Services as the SMHWC’s CMS compliance officer.

10.               Keep track of CME’s (Continuing Medical Education) by provider using a spread sheet on annual basis.

11.               Coordination of policies, procedures, and other activities within the Health Center to facilitate compliance with various standards including those for AAAHC.

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