Quality Assurance Analyst, #W1644

Title: Quality Assurance Analyst, #W1644

State Role Title: Info Technology Specialist III

Hiring Range: $90,000 - $100,000 per year (salary commensurate with experience)

Pay Band: 6

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: https://www.dss.virginia.gov/

Recruitment Type: General Public - G

Job Duties

Quality Assurance Analyst is responsible for Quality Assurance (QA) and will provide direct support to agency projects. The QA Analyst is part of a cross functional team of QA Analysts, BA’s, IT specialists and project managers tasked with supporting the agency’s business function across multiple portfolios. The key role of the QA Analyst is to ensure an application executes functions according to design. QA strategically tests applications to expose application vulnerabilities and improve quality of product for our clients.

The QA Analyst leverages experience in system testing, regression testing, and performance testing to ensure applications are tested functionally and nonfunctionally.

Minimum Qualifications

• Experience writing and maintaining test plans, test cases and scenarios for web-based applications.
• Experience in prioritizing and accessing the severity of defects and communicating the same with developers.
• Experience with automation tools (like Selenium or QTP/UFT) and developing automation scripts and test harnesses to test GUI, API, and Web Services.
• Experience in Behavior Driven Development testing tools (like Cucumber and Gherkin).
• Experience with writing queries against relational databases (like Mysql or SqlServer) for backend testing and data validation.
• Experience with API Testing tools (like Postman and SOAPUI).
• Experience working alongside development teams to execute performance testing.
• Demonstrated scripting knowledge in languages like Java and JavaScript.
• Experience with build tools like Maven, ANT, or Bash is a plus.
• Strong analytical (ability to define problems, collect data, establish facts, and draw valid conclusions) and problem-solving skills.
• Ability to manage time, multi-task, and change priorities.
• Excellent communication skills, both oral and written.

KSA’s and/or Competencies required to successfully perform the work:
• Leading Change - The incumbent is a dedicated change agent and has the inherent ability to support innovation and organizational changes needed to improve the organization’s effectiveness, by initiating, sponsoring, and implementing them.
• Build Coalitions and Know the Business – The incumbent recognizes the interests of others in different parts of the organization and establishes alliances to achieve business goals. The incumbent proactively establishes recurring communications with customers using various forums including email, blogs, video conferences, recorded videos, and other means to ensure customers are aware of QA functions and support activities.
• Drive for Results – With little direction, the incumbent will be extremely proactive in identifying, assessing, detecting, alerting, and resolving QA-related issues as they occur. The incumbent has a “can-do” approach to all matters and takes the initiative to take control and resolve customer issues as they occur. This includes contacting and coordinating with any staff or managers as needed, and immediately escalating issues as appropriate.
• Customer Service – The QA Analyst is dedicated to customer service and has a deep commitment to supporting all customers. The incumbent will be extremely proactive in communicating with all customers in various forums and media and will follow through in resolving issues. When necessary, the incumbent will escalate concerns to the appropriate management level.
• Interpersonal Communication – The incumbent has excellent communications skills in a variety of forums including written, verbal, and video communications.
• Leadership – The incumbent is a leader across the agency and is extremely proficient in leading, mentoring, and training staff on all aspects of service operations. The incumbent organizes tasks, consolidates status reports, independently solves problems, and translates technical data into executive summaries for executive staff.
• Personal Effectiveness – The incumbent is highly effective in leading a variety of work efforts, assigning critical tasks, and balancing competing priorities.

Additional Considerations

• Experience with