Position Summary:

The Quality Assurance Specialist is an experienced professional specializing in case management, compliance monitoring, and staff development. Skilled in conducting audits, ensuring adherence to federal, state, and contractual guidelines, and preparing comprehensive daily and monthly reports. Proficient in tracking incident reports, identifying trends, and implementing improvements to enhance service quality. Adept at training staff on policies and procedures, with a strong focus on continuous quality assurance and risk improvement.

Essential Job Functions:

• Conducts and monitors daily and monthly reports, requiring follow up with staff.
• Conducts quality assurance reviews of different job aspects for Case Management to ensure compliance with federal, state and contractual guidelines.
• Aides in the development and maintenance of policies, procedures and tracking and reporting mechanisms for missing kids, exit interviews, and other monthly reports and safety measurements.
• Receives and tracks all incident reports, including follow up and recommendations for outcomes. Utilizes data to identify trends and reports for improvement.
• Participates in all Quality Assurance activities.
• Assists in training staff and staff development activities related to quality case management services and documentation. Provides staff with ongoing training and updates of policies and procedures.
• Assists in the areas of risk improvement by tracking and preparing reports.
• Assists QI/QA Manager in maintaining documentation, as required by Department of Children and Families.
• Communicates and reports significant findings to QI/QA Manager.
• Applicant must be proficient in Excel.
• Other job duties as assigned.

Essential Qualifications:

Education:

• Bachelor’s degree in social work or a related field, with at least two (2) years of experience in human services or child welfare programs.

Experience and Competencies:

• Two years of previously supervised work experience in child welfare related field.
• Bilingual is preferred.
• Physical required prior to hire; paid by agency
• Expertise with the Florida Child Welfare Practice Model and knowledgeable in Child Welfare electronic system of record (FSFN or CCWIS).
• Possess strong leadership, communication, problem-solving, and decision-making skills.
• Possess a current Background Clearance Screening Letter as required by DCF.

• Valid Florida driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required;
• The ability to identify and evaluate an individual’s strengths, barriers, problems, and needs for the development of a Wellness and Recovery Plan
• The ability to write assessments, progress notes, discharge summaries, and other consumer related data
• Knowledge of the inter-relationship among substance use, mental health, and primary care disorders
• Knowledge and application of developmental theories
• The ability to evaluate the impact of substance use and mental health problems on the