Property Manager

About Mynd:

Investing in real estate is one of the most reliable and powerful ways to build generational wealth. From Main Street to Wall Street, investors remain bullish on the long-term returns from residential real estate, especially the single-family home. More Americans are choosing to rent single-family homes for the convenience and low cost of entry. And a new breed of investors is opting to skip the starter home and buy investment properties instead, with a catch: they want to buy outside their own backyard, in fast-growing, mid-sized cities where the price is right and the returns are high.

But investing in real estate isn’t easy - and doing it remotely is even more challenging. From finding the right assets in the right neighborhoods for the right price, to renovating, leasing and managing the property, to collecting rent and handling repairs, to ensuring you’re staying compliant with local laws and regulations, managing a remote investment portfolio can become a full-time job.

That’s where Mynd comes in. We’re a tech-enabled property management and real estate investment company serving more than 18,000 homes across 26 markets. We help individual and institutional investors buy, renovate, market, manage and sell single-family homes. And we help our residents find safe, spacious, and low-maintenance homes from which to launch their lives. 

We bring together talent and expertise from real estate and tech to build a proprietary platform that is unmatched in our industry. Powerful workflows, AI tools and intuitive consumer apps help our teams deliver great service, make life easy for residents, and give investors powerful portfolio insights at their fingertips.

We’re making it possible for a new generation of Americans to dream their way - decoupling the homes they live in from the homes they invest in.

We’re grateful to have been named one of Fortune's “Best Places to Work” 2023, a Built-In SF Best Places to Work winner, the #1 fastest-growing company in the East Bay by the San Francisco Business Times, one of the 26 hottest proptech startups of 2023 by Business Insider, and one of America’s Best Startup Employers of 2023 per Forbes. We’ve attracted A players from Starwood Waypoint Homes, Opendoor, McKinsey, BCG, Amazon, Facebook, Upwork, WeWork, One Medical, and Zillow. We’re backed by top VCs, including Lightspeed, Canaan, and Jackson Square, and major institutional investors including Invesco Real Estate. 

Join us!

About the Role:

The role of the Property Manager is to provide excellent service to our most valued clients, our investors. You will manage a portfolio of single-family homes and small multi-family properties throughout Mynd-defined geographic footprints and be the primary point of contact for our investors. You are responsible for oversight of all phases of property management in your area, including leasing, turns, resident relations, repairs & maintenance, and investor communications to ensure the investor's asset is performing. You will have critical touch-points with our investors to help expand their investments through our Investor Services team.

Mynd’s unique approach to ‘team property management’ provides the Property Manager with a wealth of centralized resources to help them execute all phases of management for their portfolio. Between these resources and their own area staff, the successful Property Manager must know how to efficiently and effectively lead a team of people while consistently solving the myriad of escalations that arise during day-to-day operations.

You should love both real estate and technology and want to use your property management skills to build a truly next-generation property management company.

Location: This position is considered remote, but the candidate must be located in the greater Austin area. 

Responsibilities:

• Provide exceptional customer service at all times to owners, prospects, and residents
• Lead a portfolio inclusive of both single-family residential homes and small multi-family buildings (~550 units) to meet company objectives and metrics
• Systematically assess, organize, schedule, and execute tasks by leveraging proprietary technology and our central teams
• Work closely with the Resident Services, Property Services, and Leasing Services team to ensure all aspects of the portfolio are successfully managed and performing
• Identify and take on escalated challenges
• Create trust with owner clients and provide high-level asset management
• Ability to discuss and cross-sell Mynd real estate products
• Enthusiastically participate in innovation by testing software, processes, and organizational changes and providing feedback
• You may oversee Onsite Managers, who live on the pre