Property Adjuster - Inside Litigation

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

A day in the life of an Inside Litigation Property Adjuster: 
This job is responsible for investigating, negotiating, and settling first party litigated property claims.  This individual works closely with legal counsel, claims leadership and others to resolve claims. Experience with first party property litigation claims is expected.

Key Responsibilities:

• Researches and responds to complex customer communications, concerns, conflicts or issues 
• Summarizes documents and enters into claim system notes 
• Investigates, reviews, determines and verifies complex coverage/policy information 
• Completes errors and omissions coverage investigation 
• Manages complex claim files in litigation, including managing cases in mediation or arbitration (non-subrogation), negotiating out-of-court settlements on files in litigation, and reviewing defense attorney letters, litigation plans and strategy 
• Reviews files and makes recommendations to refer files to Home Office for escalation 
• Conducts subrogation investigations 
• Negotiates and settles claims in accordance with business unit best practices 
• Prepares damage estimate and organizes and reconciles bills 

Preferred Qualifications: 

• Have 5+ years of property claims investigative experience 
• Have prior experience managing complex property claims 
• Have interacted with attorneys, including discussions involving coverage or denials, evaluation of claims, and claim dispositions 
• Have prior experience using estimating software like Xactimate 
• Value providing an effortless customer service experience 
• Have a strong background in negotiation and conflict management 
• Are organized, successful at time management and able to multi-task in a fast-paced environment 
• Are known for clear and professional communication – both written and verbal 
• This position is not available to Alaska, California, Hawaii or Washington residents 

 
Notice of Licensing Requirement: 

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. 
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. 

Allstate Benefits: 
Being a part of Allstate means you receive a benefits package from Day 1 of employment.  This includes time off, healthcare, retirement, and more.  That is why as an Allstater, you’ll enjoy a Total Rewards package that includes: 

• Competitive pay with needed support for continuous development and career advancement. 
• Flexibility in scheduling and a time off policy that helps support your work/life balance. 
• Initial and ongoing training to get you proficient in your new role. 
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more. 

Notes: 
The preceding description is not designed to be a complete list of all duties and responsibilities. You may be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

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Skills

Active Listening, Communication, Critical Thinking, Customer Service, Empathy, Multitasking, Property Claims, Property Litigation, Time Management, Working Independently

Compensation

Compensation offered for this role is $57,500.00 - 100,212.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of seve