Jobs and Careers

Project Manager

United Statesfull_timeVerifiedPosted 12 Feb 2025

💰 $209,900/yr($139,200/yr – $209,900/yr)

About the role

Summary

Posted: Feb 12, 2025
Weekly Hours: 40
Role Number:200589471

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. As a Program Manager within the Partner Ecosystems team, you will play a meaningful role leading partner enablement and onboarding efforts across all of Apple product lines for Device Enrollment. This person will contribute to a wide range of activities including leading partner integration projects in coordination with various global and regional teams. In addition, this person will play a critical role in crafting and implementing Apple’s next generation partner integration and collaboration platform.

Description

Partner Ecosystems & Programs team works with Channel Partners to integrate their systems with Apple’s to support various programs. This position will support Apple’s Device Enrollment Program, which provides a fast, streamlined way to deploy and supervise institutionally owned devices by automating mobile device management enrollment. Your work will enable channel partners to provide the benefit of device enrollment to corporate and institution customers. A successful PM is a leader and facilitator; is dynamic, driven, organized and detail oriented; excels in program/ project management; communicates with ease at all levels; thrives in an ambiguous environment and is adept at facilitating actions and resolving conflicts. Key Responsibilities Manage channel partners through the integration process. Collaborate with regional sales team to manage expectations with future partners and establish integration timelines. Educate channel partner project team on the business, technical, accounting and legal requirements of the program Understand reseller’s business strategy, systems and impacted processes Conduct onsite workshops with select partners & facilitate discussion around the best way to implement the program into their business. Provide consultation on scaleable system & process design maximize efficiency, improve the customer experience and minimize errors and manual processes. Interface between partner technical teams and Apple IS&T teams. Provide project management support to the partner team, guide them through Apple’s engagement and testing processes, and assist with cutover & go-live issues. Drive internal schedule with cross functional partners, including but not limited to testing activities, development requirements and launch activities. Provide regular project status updates to various parts of the organization Communicate with business team and IS&T technical team on regional issues, escalations and region specific requirements. Identify common issues and work with team to close open issues. Collaborate with worldwide team on areas of improvement including systems and process.

Minimum Qualifications

BA/BS degree plus 3-5 years of relevant experience
Technical understanding of enterprise software and integration technologies such as EDI, API, Web services, FTP and web portals
Proven success in one or more of the following roles:
B2B API Integration (JSON)
B2B sales/relationship/account management, B2B or B2C
Sales operations/process management
Project management
Business process re-engineering
Experience with Mac OS and productivity applications, i.e. keynote, pages, filemaker, excel
Experience with subscription services
Experience with writing technical and program documentation
Some travel required