Project Manager- Intake Management

Company Profile 

At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally native, data-empowered solutions.  Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team.  Finding the right match for this role is a critical aspect of continuing that success.  

Overview 

We are looking for a Project Manager to support an Engineering PMO team to build and manage backlog processes related to business owner requests to develop enhancements in Salesforce. This work requires knowledge of SDLC methodology, Salesforce, and JIRA platforms. This role will be responsible creating and maintaining relevant project artifacts/documentation and reports and ensuring discipline in standardizing and optimizing processes and procedures. This position requires prior experience in process optimization planning, software development lifecycle (SDLC), intake processes, and the telecommunications industry. Longer term, this role will support larger process optimization efforts within the PMO organizations ecosystem.

This position is a remote role working mostly MST with some flexibility to support meetings and activities across all U.S. time zones. Qualified candidates must live in the United States and be authorized to work without requiring any visa sponsorship.

Duties & Responsibilities

Investigate, analyze, and document current processes and workflows

Track Intake requests, manage backlog, and develop process to prioritize and optimize requests (ensuring tickets are coordinated with similar requests, not duplicative or conflicting).

Manage tickets in Salesforce, PRISM and Remedy

Work with fulfillment teams to coordinate requirements gathering and clarifications. Help ensure deadlines are met by both the business and the fulfillment teams.

Build new Model to support process improvements. Work with project team to solicit feedback, gain approvals, and implement accordingly

Build Jira dashboards

Coordinate and collaborate with business leaders, PMs, key stakeholders, and development teams to ensure business objectives are met

Facilitate regular workstream meetings, to ensure cross workstream collaboration.

Ensure team(s) maintains focus on quality and continuous delivery

Provide visibility into delivery targets, commitments, and progress

Understand software development lifecycle and intake processes

Identify and document process flows with upstream and downstream dependencies

Proactively identify project impediments and appropriately resolve issues using network of peers and formal channels (including escalation if required)

Utilizes team feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity. Work with team to continuously improve.

Communicate with leaders across the organization on a regular basis to ensure transparency into delivery, risks, issues, etc.

Execute Project Management across multiple workstreams to ensure a cohesive delivery plan

Ensure the readiness reviews and tests are coordinated and conducted in a timely manner

Support integrated reporting, status, and deliverable tracking across the project

Support the administration of Project status meetings and forums, including capturing action items and decisions

Establish risk management, escalation paths, and take corrective measurements, supporting issue and risk tracking and mitigation

Support Program Manager to summarize workstream status, escalations and next steps

Integrate business policies and governance processes into planning and accountability for project roadmaps and strategy

Facilitate and lead project meetings and manage stakeholders’ communication

Coordinate, manage and monitor the workflow of cross-functional teams

Align deliverables (outputs) to the program/project workstream’s “outcome”

Own project plan ensuring on-time delivery, meeting of budgetary demands, and achievement of business goals

Requirements

Desired Skills and Experience

Candidates must have strong practical experience in program and/or project management gained through managing large and complex projects. Candidates must have the following:

Minimum of 5-7 years strong program/project management experience managing multiple workstreams within the cable, broadband, mobile, or satellite industry

Proven knowledge of project and program management methodology and softwar