Program Support Technician

Title: Program Support Technician

State Role Title: 

Hiring Range: $41,546- $54,868

Pay Band: 3

Agency: Virginia Department of Health

Location: VIRGINIA BEACH HQ

Agency Website: vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

Do you enjoy working with the public? The Virginia Beach Department of Public Health is seeking an individual with excellent interpersonal skills to work in a friendly, fast-paced medical clinic as an Accounts Receivables Specialist within our Clinic Administrative Team. The successful candidate will be part of a multi-disciplinary team that is responsible for providing superior customer service, medical billing, accounts receivable posting, daily financial deposits, reconciliation and Vital Records. 

This Position will be responsible for Payment Posting , Insurance Remits, Deposits and Administrative Support

Payment Posting and Insurance Remits

• Oversees payment intake and posting of payment reconciliation processes.
• Accurately posts check, electronic and credit card payments received from patients, third party insurance carriers and organizations to account ledgers.
• Reads explanation of benefits (EOBs) from insurance carries, post payments and make adjustments accordingly.
• Obtain and research insurance remittances and payments in various portals.
• Review, post and balance insurance recoupments and refunds.
• Distributes reimbursement voucher to correct revenue code.
• Makes necessary adjustments to accounts per established guidelines.

Deposits

• Prepare and certify the daily deposit of state receipts for district before bank deposit.
• Reconciliation of receipts. Maintains professional knowledge regarding medical billing and coding procedures, insurance carriers and federal programs, etc.

Administrative Support

• Assist with special projects assigned in collaboration with Clinc Admin Team- Office Services Supervisor, Clinic Administrative Manager, Fiscal Tech Sr Business Manager or Medical Director of Virginia Beach Health District 
• Provide back up to Billing AR and Vital Records.

Benefits: The Virginia Department of Health offers 12 paid holidays; medical, dental; vision; life insurance; optional flexible spending accounts; disability (short and long); Employee Assistance Program; Public Student Loan Forgiveness; retirement plans (including 401(a) Cash Match and 457 Deferred Compensation Plan); as well as sick, family/personal, annual, parental, and military leave!

Diversity: We’re proud to build a diverse and inclusive team, and we value the perspectives that come from people of all linguistic and cultural backgrounds. Whether you speak one language or multiple, we encourage you to apply. If you’re bilingual or have additional language skills, they’re a meaningful asset that can help us better connect, collaborate, and serve our communities together.

Minimum Qualifications

• Proven experience of office procedures, computer and software technology, use of policies & procedures and customer service
• Proven experience of strong interpersonal and communication skills, orally and written
• Proven experience of strong organizational skills and experience with software applications and Microsoft Office products (i.e. WORD, EXCEL, and database entry) and general office equipment (copier, fax, calculator)
• Proven experience of ability and experience with setting up and maintaining files & manuals
• Proven experience of the ability to maintain confidentiality (HIPPA Compliant)Proven experience of the ability to follow and apply established procedures and applicable policies

Additional Considerations

• Experience with medical office billing and coding
• Experience with medical accounts receivable
• Experience with completing banking deposits and/or financial journal vouchers
• <