Senior Program Manager

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

About MarketStar: 

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. 
 
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. 

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth, as well as how you can make an impact by driving growth for your team.  

About the Senior Program Manager:
MarketStar currently has an opportunity available in Ogden for a Senior Program Manager. The Program Manager is responsible for all operations of an inside national sales force consisting of a channel sales team, sales engineers and managers. The PM is a quota bearing position responsible for quota attainment of the entire team. This manager will also assume responsibility for overseeing employee effectiveness, productivity, retention and satisfaction through coaching, training, development, and continuous active sales performance management.

Location: Ogden, UT hybrid

What will you do?

• Manage client relationships and day-to-day engagement and as the main point of contact for client stakeholders

• Identify and provide clear program objectives focused on sales and operational solutions to key internal and external stakeholders across the business

• Manage program finances including client billings of at least $1M annually, program expenses, commission and incentive plans, monthly invoice approval with Finance and overall budget attainment against gross margin goals

• Develop and deliver business reviews, typically monthly or quarterly, across multiple levels of client stakeholders including the C-Suite

• Oversee sales team performance by driving quota attainment including metric attainment, quota management, forecasting, and data trend analysis

• Develop and coach a team of employees and leaders through daily performance management, training, and development plans focused on obtaining program objectives

• Be a strong leader focused on knowing your people, understanding their "why" and motivating them to drive personal success

• Deliver on critical timelines and deliverables associated with strategic planning and performance management of the program

• Maintain staffing optimization through deliberate hiring practices, employee retention, performance planning, and disciplinary action

• Collaborate frequently within the MarketStar ecosystem including your Director and VP, Business Intelligence, Talent Solutions, Talent Acquisition, and MarketStar Foundation

• Identify strategic initiatives to grow and adapt the program to market conditions and client needs alongside your client contacts with a focus on increasing team size

• Appropriately manage personnel by applying employee policies, compliance, and local regulations

What will you need to succeed?

• Strong of experience in a sales environment with an emphasis being tied to sales leadership

• Experience managing client or stakeholder-based relationships

• Track record of goal attainment in a sales role or as a sales leader (within office, hybrid, or virtual teams)

• Experience utilizing and interpreting data and reporting in a sales environment to drive performance

• Proficient understanding of technology tools including CRM (Salesforce.com) and sales a