Program Manager

**NEW POSITION**

**The Insight Housing Family Rehousing Program is a new 15-month program. This position has an end date of November 2026 with or without the potential to extend**

Benefits:  

• Free Dental & Vision
• 19 Paid Holidays- Including 4 Mental Health Days
• Retirement Plan with a match
• Paid Training
• 10-year anniversary sabbatical
• Flexible Spending Accounts
• Professional Development Allowance
• Paid Parental Leave benefit
• Discounted Pet Insurance
• Affordable Health Insurance, including a free healthcare option for employees
• 50% coverage paid by employer for dependents (vision, dental, health)
• and many more!

Company Overview

For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.

Program Overview

Insight Housing’s new family supportive service program is designed to serve low-income families. The program is funded through Bezos Day One family focused housing accelerator fund aimed at supporting vulnerable families quickly transition into permanent housing and maintain permanent housing placement. Services provided by Insight Housing include street and venue-based outreach, case management, housing navigation, permanent housing placement, and assistance in obtaining community and/or mainstream benefits.

Position Summary

In collaboration with Senior Program Manager (SPM), the Program Manager (PM) will oversee the daily operations of the program and ensure the program meets all contractual obligations. The PM will provide direct supervision to a multidisciplinary program staff and partner with housing providers, landlords, and social services to reduce the length of time families remain unhoused and promote long-term housing stability. They will be responsible for ongoing staff training, compliance, and for tracking spending within the program.

Essential Duties and Responsibilities

• Manage implementation of the new family supportive services program, ensuring alignment with rapid rehousing and Insight Housing best practices.
• Manage the day-to-day operations and contract deliverables of the program.
• In collaboration with the Sr. Program Manager and Regional Director, hire, onboard, train, supervise, evaluate, and terminate all program staff.
• Ensure that participants receive appropriate services as required by our contract.
• Foster a trauma-informed, strengths-based, and client-centered approach across the team.
• Identify and address barriers to housing access and stability for program participants.
• Review and approve all intake files for program eligibility.
• Review and approve all financial assistance requests.
• Participate in all CoC and community-based meetings as assigned.
• Maintain files and statistical information in conjunction with the administrative offices. Assist with preparation of program statistical reports to track program metrics and comply with contract.
• Monitor and track data entry into HMIS to ensure accurate reporting.
• Provide crisis intervention as needed.
• Meet with program participants to resolve grievances.
• Collaborate with the Continuum of Care (CoC) and the other providers in the county to ensure services are delivered efficiently.
• May collaborate with SSVF team to accept referrals for SSVF-ineligible families from the BNL list.

• Ensure all trainings are completed as required to deliver services and comply with contract. 

• Facilitate weekly and other program staff meetings.
• Maintain confidentiality regarding program participants, personnel and