Program Manager

Program Manager

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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CACI is currently looking for a Program Manager with agile methodology experience to join our BEAGLE (Border Enforcement Applications for Government Leading-Edge Information Technology) Agile Solution Factory (ASF) Team supporting Customs and Border Protection (CBP) client located in Northern Virginia! Join this passionate team of industry-leading individuals supporting the best practices in Agile Software Development for the Department of Homeland Security (DHS).

As a member of the BEAGLE ASF Team, you will support the men and women charged with safeguarding the American people and enhancing the Nation’s safety, security, and prosperity. CBP agents and officers are on the front lines, every day, protecting our national security by combining customs, immigration, border security, and agricultural protection into one coordinated and supportive activity.

ASF programs thrive in a culture of innovation and are constantly seeking individuals who can bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels. The ability to be adaptable and to work constructively with a technically diverse and geographically separated team is crucial.

What you’ll get to do:

Oversee the operations and maintenance of a portfolio of applications in an Agile environment to improve performance and availability of critical applications and timely resolution of issues and outages.  You will interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed systems. Additionally, you will:

• Support critical end user applications and work in a highly Agile environment as both a mentor and technology leader.
• Oversee daily infrastructure, systems, services, & external interfaces production ops support.
• Support internal IT, Product, and Shared Services teams with operational support issues.
• Primary interconnection between Product Teams and ASF Operations Shared Services.
• Serve as Portfolio POC for hosting facilities/data centers.
• Perform and monitor system health checks.
• Monitor services, jobs and interfaces for failures, irregularities, and performance issues.
• Monitor availability, data replication, exports, data synchronization, and scheduled jobs.
• Support critical processes outside of normal hours to include nights, weekends and holidays.
• Work with the Release Managers, Product Teams, and Production teams to support Product releases into the field.
• Work with ASF Product Teams and Operations to develop SOPs and processes for incident management and resolution.
• Lead rapid response to quickly resolve issues and outages.
• Engage in incident support for end users as needed across portfolio of systems.
• Champion special projects and technical upgrades.
• Monitor Tier 2 and 3 support ticket queues to promote rapid response by all portfolio teams.
• Report metrics, assess system data, analyze error logs, & capture user reports.
• Responsible for operations support metrics and Portfolio service desk ticket queues.
• Interact with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs

You have:

• Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria include, but not limited to:
  • 3 year check for felony convictions
  • 1 year check for illegal drug use
  • 1 year check for misconduct such as theft or fraud
• College degree (B.S.) in Computer Science, Information Management Systems, experience considered in lieu of degree
• Excellent verbal and written communication skills
• Professional Experience: 10+ years related technical experience
• Experience with supporting 6-8 production deployed applications

You are good at:

• Managing work with Jira products in the context of software development and reporting across multiple teams
• Excellent verbal and written communication skills
• Understanding traditional software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management
• Experience with a variety of technology stacks and platforms (.NET, Java, SQL, Oracle, PostGres, NoSQL)
• Experience with configuration and operation of monitoring tools such as Splunk

Bonus would be having:

• Experience managing operations i