Head of Recovery/SUD Programming

 

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

Substance use disorders (SUD) are a leading driver of suffering and early mortality among adolescents and young adults. Despite the urgency, most SUD treatment programs are fragmented, outdated, and fail to address the complexity of co-occurring mental health needs.

Today, no single individual at Charlie Health is laser-focused on SUD patient outcomes, programming, and growth. Without clear ownership, the opportunity to drive transformational care — and to establish Charlie Health as the premier provider of virtual SUD treatment — is at risk. We need a dedicated leader responsible and held accountable for the growth, outcomes, financial performance, and strategic differentiation of our SUD program.

The Head of Recovery Programming will serve as the founding clinician and operational architect of this work, ensuring that every patient engaged in SUD care receives transformational treatment, every therapist is properly supported, and the program meaningfully contributes to Charlie Health’s overall impact, revenue growth, and EBITDA expansion.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Program Leadership & Strategic Growth
• Lead all commercial strategy efforts related to SUD programming.
• Distinguish Charlie Health’s SUD programming from other providers through strategic communications and external positioning.
• Collaborate closely with the MAT (Medication Assisted Treatment) and Psychiatry teams to ensure seamless, integrated care.
• Patient Experience, Data-Driven Oversight & Clinical Quality
• Maintain a real-time dashboard of all patients receiving SUD services; proactively identify risks and intervene to improve care.
• Interact regularly with Charlie Health’s data science team to leverage machine learning models that predict patient outcomes and clinical risk factors.
• Use insights from predictive analytics to drive early interventions, clinical improvements, and enhanced patient retention.
• Conduct patient interviews post-discharge to gather feedback and drive program improvements.
• Carry a small caseload to stay closely connected to the patient and clinician experience.
• Conduct case consultations when any SUD patient is struggling or at risk of poor outcomes.
• Partner with Clinical Directors and Supervisors to ensure high-quality, consistent SUD care across all teams.
• Curriculum and Clinical Training
• Review, edit, and continuously improve SUD group curriculum to ensure it is evidence-based, trauma-informed, and engaging.
• Design and deliver a specialized training pathway for all clinicians working with SUD patients.
• Attend treatment teams and group supervisions to provide ongoing training and guidance around SUD best practices.
• KPI Management & Reporting
• Own and drive performance against SUD-specific KPIs including:
• Revenue growth from SUD program expansion
• EBITDA contribution
• Patient satisfaction (NPS and experience surveys)
• Attendance rates and treatment completion rates
• Measurement-based care outcomes (e.g., PHQ-9, GAD-7, substance use indicators)

Requirements

• Doctorate degree (PhD, PsyD, DSW) required.
• Independent clinical licensure required (e.g., psychologist, LCSW, LMFT, LPC).
• 5+ yea