Program Manager (Family Caregiver Program) 2 Year Fixed Term/Benefit Eligible

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Day - 08 Hour (United States of America)

At Stanford Health Care, you’ll have the opportunity to work at a leading academic medical center that champions patient safety, innovation, and research excellence. Join a multidisciplinary team where your expertise ensures rigorous protocol implementation and high-quality patient care.

As a Program Manager, you’ll be supported by an organization that truly invests in your growth. You’ll have access to internal mobility opportunities, annual education funds, and professional development programs that help you continue to advance in your career.

We offer a strong benefits package, including paid time off, parental leave, 403(b) matching, tuition reimbursement, health and dental coverage, paid holidays, disability benefits, and even pet insurance.

This position is hybrid, with an expectation of being on-site in Palo Alto three days each week for clinical rounding, volunteer oversight, and collaboration with interdisciplinary teams. Occasional work at other SHC locations including Redwood City, San Jose, and East Bay sites may be required.

What You’ll Do:
• Support the Family Caregiver Support Program within the Office of Patient Experience by working in partnership with the Director and key stakeholders and program staff to lead day-to-day program operations, managing systemwide caregiver initiatives, and partnering closely with clinical teams to strengthen the caregiver experience. This role is responsible for
• Define project scope, goals, and deliverables that support Patient Experience and SHC priorities.
• Collaborate with Health Library team, health educators, and clinical partners, to develop caregiver resources, onboarding materials, navigation tools, and education pathways.
• Manage workflows for caregiver identification, caregiver readiness, bereavement resources, and transitions-of-care support.
• Support the development and maintenance of evaluation metrics, dashboards, and reporting.

What We’re Looking For
• RN or MSW preferred but not required.
• Prior experience working directly with patients, families, or caregivers in healthcare settings preferred.

This is a Stanford Health Care job.

A Brief Overview
Leads a variety of functional and cross-functional improvement programs by defining the intent of programs, overseeing the development of program goals, deliverables and tracking/reporting to ensure project goals are met.

Locations
Stanford Health Care

What you will do

• Provides program leadership for assigned functional and cross-functional program improvement efforts.
• Manages, assesses, and documents program improvement efforts and scope using standard A3 template.
• Defines project scope, goals and deliverables that support business goals in collaboration with the management and other stakeholders.
• Implements quality control measures to ensure project and participant compliance with department, hospital and University policies, and government codes and regulations.
• Coordinates and participates in staff training and competency assessments for program equipment, supplies, and techniques. Develops unit programs, roles/responsibilities, and program algorithms as appropriate.
• In conjunction with other departments/contacts, reviews reports related to participant performance, and provides additional coaching and/or training, as needed.
• Tracks advancements in equipment technology, makes recommendations for additional or replacement equipment; coordinates equipment trials.
• Conducts rounds to all patient care areas for consultation, coaching, promotion of program goals and a safe environment. Coordinates training and implementation of program strategies.
• Works with program champions, vendors associated with the program and related hospital departments to develop and distribute publicity materials for program.
• Works collaboratively with organizational stakeholders such as the Department of Nursing, Occupational Health, Rehabilitation Services, Patient Transport, Security Services and other departments to ensure the consistent application of program practices across all groups.
• Serves as a member of a program committee, and reports results to Senior Leadership, following appropriate communication channels, and attends unit-based meetings to address program issues.
• In conjunction with relevant hospital departments, maintains data related to program implementation and injuries, including injury expense reduction. Maintains quar