Program Coordinator - Meetings & Events

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Job Overview:

Reporting to the Assistant Program Delivery Manager, the Program Coordinator works closely with internal vendors and key stakeholders to facilitate and support local Amazon events taking place in key buildings within Amazon corporate offices.

Amazon is a fast paced, demanding corporate environment and JLL is here to provide professional, service excellence. The Program Coordinator responds to customer requests and inquiries to ensure on-site events are executed smoothly and professionally.

Work Scope:

• Execute on-site events smoothly and professionally
• Respond to customer requests and inquiries
• Coordinate resources for event space preparation
• Document trends and identify process improvement opportunities
• Influence improvement to policies and procedures as related to internal events and spaces
• Other duties as assigned in support of the Amazon Meetings & Events program

Essential Functions:

• Process event requests and correspond with Amazon customers
• Coordinate and lead planning and walkthrough meetings
• Disseminate information to large audiences
• Provide on-site coverage and troubleshooting during high-impact events
• Organize and compile event data metrics
• Create and maintain standardized event documents
• Respond to and act on customer feedback
• Create and update various tracking and organizational documents
• Support inter-vendor communications
• Perform other duties as assigned by the Program Delivery Manager

Essential Physical Capabilities:

• Ability to move around office buildings and event spaces
• Capability to operate personal computer, software as appropriate for project and all other office equipment
• Meet highest attendance and punctuality requirements

Essential Knowledge and Skills:

• Multitasking ability and attentiveness
• Poise and diplomacy in interactions
• Ability to apply principles of rational systems
• Interpret instructions in various forms
• Initiative to assume additional responsibilities
• Priority-setting and deadline-meeting skills
• Advanced competence with MS Office and other software programs
• Basic business ma