Program Assistant

Online applications must be received before 11:59pm on:

August 17, 2025

If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):

107M-YN_CS_NPS - Program Assistant

Business Title:

Program Assistant

Employee Type:

Classified

Position Details:

The Opportunity:

As a valued member of our team, you will be the friendly face and voice that helps customers with their parking-related questions and concerns—whether over the phone, at the counter, or through written communication. You’ll play a key role in community outreach, representing our department at tabling events. Your attention to detail will shine as you process parking permit sales, maintain accurate records, and guide customers through our zone parking system.

You’ll be the go-to person for handling parking citation appeals, ensuring each case is processed with care and professionalism. Your accuracy and reliability will be essential as you reconcile your till, assist with cash handling, and prepare the department’s daily deposit.

This role also offers the opportunity to support major university events, where your flexibility and commitment will be appreciated—especially during occasional weekend overtime.

Additional Information:

This is a full time (100% FTE), permanent position. This position is overtime eligible.

Monthly Salary: $3,495 to $4,653 | Range 39 (Steps A - M) | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation.

Required Qualifications:

• High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience.

• Ability and willingness to work overtime including weekends/nights/holidays as needed for university events.

• Experience providing customer service

About Department/College/Area/ Campus - https://transportation.wsu.edu/

Area/College: Finance and Administration
Department Name: Transportation Services
Location: Pullman, WA

Application Instructions: Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

1) Resume
2) Cover Letter

External candidates, upload all documents in the “Application Document” section of your application.
Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the “Resume/Cover Letter” section of your application.

Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.

Reference contact information will be requested later in the recruitment process through Workday.

Background Check: